Guest Service Associate

Job Role: F&B Executive

Location: Sardar Vallabhbhai Patel International Airport, TERMINAL 1, Hansol, Ahmedabad, Gujarat 380003

About Company:

Welcome to CocoCart — the gateway to a cherry-picked collection of heavenly chocolates from across the globe, housed under one roof. Featuring an immense collection of delectable chocolates for every type of person out there, CocoCart brings Indian audiences a step closer to traversing the globe, championed by the most splendid catalyst of happiness - chocolate.

Role Brief:

• We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that
• guests have a pleasant experience during their visit to our outlet. The role involves various
• tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries
• and requests, providing information about the offers, resolving complaints or issues, and
• maintaining a welcoming and professional atmosphere.

Key Responsibilities

• Greeting & Welcoming Guest.
• Enhancing Guest Satisfaction
• Knowledge on products, promotions & offers
• Upselling of products
• Following SOP laid by the organisation
• Maintain cleanliness of the outlet all the time.
• System handling of billing
• Inventory management.
• Handling guest grievance
• Collaborating with team members to achieve targets

Candidate Profile:

• Min 6 months experience in Hospitality / Food industry with mandatory sales
• experience.
• Good Communication Skills
• Team Player
• Result oriented, with high level of motivation for self-growth
• Well groomed & presentable

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Viman Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• f&b: 1 year (Required)

Language:

• English and hindi (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person

Application Deadline: 19/06/2025