Guest Service Associate

Essential Job Tasks

• Welcome guests warmly and assist with check-in, check-out, and room assignment.

• Handle guest queries, requests, and complaints promptly and professionally.

• Maintain accurate records of reservations, billing, and guest information.

• Coordinate with Housekeeping and other departments to ensure guest needs are met.

• Assist in managing phone calls, emails, and guest communication channels.

• Ensure lobby cleanliness, orderliness, and a welcoming environment.

• Promote hotel services, facilities, and ongoing offers to enhance guest experience.

• Process payments accurately and maintain cash/transaction controls.

• Follow all service standards, safety guidelines, and operating procedures.

Areas of Responsibility

• Guest Interaction Service Delivery

• Front Desk Operations

• Reservation Billing Support

• Coordination with Internal Teams

• Ensuring Guest Satisfaction and Complaint Resolution

• Upholding Service Standards and Hotel Policies

Required Qualifications

• Minimum 12th pass; graduate degree in Hospitality or related field preferred.

• Basic computer proficiency (MS Office, PMS software experience is an advantage).

Work Experience

• 0–2 years of experience in Front Office, Guest Services, or customer-facing roles.

• Prior hotel experience preferred but not mandatory.