Guest Service Associate - Front Office

Company Description

Lemon Tree Hotels Limited (LTHL) is one of India’s largest and fastest-growing hotel chains, with a portfolio of over 220 hotels across various segments, including upscale, upper-midscale, midscale, and economy. With seven distinct brands such as Aurika Hotels & Resorts, Lemon Tree Hotels, and Red Fox Hotels, LTHL caters to the diverse needs of guests. Since 2004, the company has shown exponential growth, fueled by its commitment to delivering a refreshing and differentiated experience to guests. Supported by a passionate team of over 7,700 employees, Lemon Tree Hotels continues to provide exceptional service and unique hospitality experiences nationwide. For more details, visit lemontreehotels.com.

Role Description

This is a full-time, on-site position located in Shimla Rural. As a Guest Service Associate - Front Office, you will be responsible for welcoming guests, performing check-in and check-out procedures, addressing guest inquiries, and providing exceptional customer service. You will also handle reservations, assist with guest needs during their stay, and proactively resolve any issues to enhance the guest experience. Collaborating with colleagues across different departments and ensuring accurate record-keeping are key aspects of this role.

Qualifications

• Customer service and communication skills, including problem-solving abilities and attention to detail
• Proficiency in handling front office operations, including check-ins, check-outs, and reservation management
• Ability to work in a team-oriented environment and maintain a professional demeanor
• Organizational skills to manage guest records and complete tasks efficiently
• Knowledge of hotel management systems and basic computer proficiency is a plus
• A welcoming and proactive attitude, with a strong focus on guest satisfaction
• Prior experience in hospitality roles or similar positions is an advantage but not mandatory
• High school diploma or equivalent qualification; additional hospitality certifications are appreciated