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Fairmont Hotels Resorts
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Guest Service Associate - Front Office

Guest Service Associate - Front Office

Fairmont Hotels Resorts

0 - 2 years

1 - 4 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Hotel sales Front office Hotel management Guest Service Associate Room

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist guests with check in and checkout, as well as other cashiering duties

Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary

Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

Liaise closely with other relevant departments to ensure that guests requests and needs are met

Update and maintain repeat guest history system

Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

Handle guests complaints and comments tactfully and efficiently

Handling guests mails, messages, and answering of phone calls

Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Be vigilant in regard to in-house credit matters and act upon any discrepancies

Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Your experience and skills include:
Relevant Front Office experience is an asset fresher also can apply.

Bachelor Degree / Diploma in Hotel Management would be an advantage.

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