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Guest Service Associate - Front Office

0 - 2 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Assist guests with check in and checkout, as well as other cashiering duties
  • Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
  • Handle guests complaints and comments tactfully and efficiently
  • Handling guests mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies
  • Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

Your experience and skills include:
Relevant Front Office experience is an asset fresher also can apply.
Bachelor Degree / Diploma in Hotel Management would be an advantage.

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Fairmont Hotels Resorts
Fairmont Hotels Resorts

Hospitality

Paris

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