Guest Relationship Executive

Job Description

Job Title: Guest Relationship Executive (GRE) Location: First Floor, SCO 421 - 422, Himalaya Marg, 35C, Sector 35, Chandigarh, 160022 Department: [Front Office and Client Relations] Reports To: Clinic Center Manager – Guest Experience Industry: [Wellness / Healthcare / Aesthetic Clinic] Key Responsibilities: Greet guests and ensure a welcoming and warm experience from the moment they enter. Handle check-in and check-out procedures as per company SOPs. Respond promptly to guest inquiries, complaints, and requests in a professional manner to ensure customer satisfaction. Manage front desk operations, including maintaining a clean and organized reception area. Answer incoming calls and route them efficiently ; take accurate messages if required. Coordinate and schedule appointments for clients with doctors/consultants/stylists as applicable. Maintain guest records and ensure data accuracy in the system. Promote company services, membership packages, and products where relevant. Ensure guest feedback is captured regularly and shared with management. Collaborate with other departments (housekeeping, therapists, doctors, etc.) to ensure smooth guest operations. Handle billing, payments, and other cash or card transactions in coordination with the accounts or operations team. Eligibility Criteria: Experience: Minimum 1–3 years in a front office, customer care, or guest-facing role in hospitality/wellness/retail/healthcare. Education: Graduate or Diploma in Hospitality Management, Communications, or related field. Skills Required: Excellent communication (English & Hindi) and interpersonal skills Polite, professional, and presentable personality Tech-savvy with basic MS Office and CRM handling Ability to multitask and manage high-pressure situations with a calm demeanor Preferred Experience From: High-end salons, wellness clinics, aesthetic centers, 5-star hotels, hospital front desks, retail counters (luxury brands), spa & wellness chains. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person