Guest Relationship Executive

Job Description

Roles and Responsibilities : Greet and welcome guests and other VIP Guests at each touch point with correct salutation, in a friendly and positive attitude. Assist customers with ticket booking, seating, and show-related queries. Resolve customer complaints and concerns promptly and professionally. Coordinate with various departments (box office, F&B, housekeeping) to ensure smooth operations. Well versed with Movie synopsis and genre. Provide information on movie schedules, promotions, loyalty programs, and services. Ensure cinema premises (lobby, lounges, auditoriums) are clean and well-organized. Assist in managing VIP guests, group bookings, and special screenings. Monitor and ensure compliance with safety and hygiene standards. Collect and act upon customer feedback to improve service quality. Maintain a professional appearance and uphold the brand's service standards. Interested candidates kindly share your resume to the WhatsApp number below also kindly walk-in for interview Sanjana : HR Department Phone: 9884006183 The Vijay Park Multicomplex Located : No:56/1c1, ECR, Opposite Vgp Golden beach, Injambakkam, Chennai-115. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Location: Kanchipuram, Tamil Nadu (Required) Work Location: In person