Company Description Crest Property Solutions Private Limited is a full-service property management company, a subsidiary of the Rustomjee Group based in Mumbai. Established in 2017, Crest manages a wide range of high-end residential and commercial assets, including integrated property management, F&B, and housekeeping services. Our team strives for exceptional customer service, continuously working to improve client satisfaction. We attract top talent from leading property management firms and five-star hotels. Our leasing experts help maximize returns on investments by efficiently managing vacancy risks. Role Description This is a full-time, on-site role located in Mumbai for a Guest Relationship Executive. The Guest Relationship Executive will be responsible for managing daily interactions with guests, handling guest inquiries and complaints, coordinating with the operations team to ensure seamless service delivery, and maintaining high standards of customer satisfaction. The role involves providing personalized attention to guests, ensuring prompt and efficient resolution of issues, and coordinating with various departments to deliver exceptional service. Qualifications Strong interpersonal and communication skills for managing guest interactions and addressing inquiries Customer service experience, preferably in hospitality or property management Ability to work effectively in a team and coordinate with different departments Problem-solving skills to handle guest complaints and ensure efficient resolution Excellent organizational skills and attention to detail Ability to work on-site in Mumbai and manage time efficiently in a dynamic environment Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred Location :- Worli Salary :- 35 to 45k Interested Candidates Kinldy share updated resume Email id :- hr@crestproperty.in Show more Show less
Job Title Operation Manager Location Head Office Reporting to Head Operations – PMS and Hospitality Section II: Job Purpose Overall Role Objective: The Operations Manager is responsible for overseeing multiple residential and commercial properties, ensuring seamless coordination and execution of core operations. This includes end-to-end management of staffing, deployment, attendance tracking, billing, client engagement, training, SOP adherence, audits, and technology adoption. The role requires strong collaboration with Property Managers (PMs), Assistant Property Managers (APMs), and cross-functional departments, acting as a critical link between on-site teams and the Head Office. Section III: Key Responsibilities and Accountabilities of the role Role Key Accountabilities 1. Operations Management · Ensure 100% adherence to SOPs at all managed sites. · Promote and monitor the consistent use of Crest View, Crest Connect, and La Circle applications. · Conduct regular operational reviews: o Weekly/fortnightly review meetings with PMs/APMs. o Property rounds post-review to assess ground-level implementation. · Organize monthly on-site staff briefings to boost morale and engagement. · Ensure timely and accurate submission of attendance records and billing documents. · Follow up on collections and outstanding payments to maintain healthy cash flows. · Achieve an average internal audit score of 90% or higher across all sites. · Support PMs/APMs in daily issue resolution and improve turnaround time. 2. Customer Satisfaction · Maintain and share a tracker of unresolved issues with client stakeholders monthly. · Foster professional relationships with society chairpersons, secretaries, and MC members to facilitate timely issue resolution. · Ensure a regular collection of customer feedback and work towards maintaining a minimum satisfaction score of >4 out of 5. · Proactively address escalations with diplomacy and urgency. 3. Liaison & Interdepartmental Coordination · Work with HR to manage employee grievances, conduct timely recruitment and ensure seamless onboarding. · Coordinate with Procurement for site-specific vendor needs, delivery follow-ups, and escalations. · Ensure periodic training sessions on-site; track participation and effectiveness. · Collaborate with the Finance team for billing queries, budget tracking, and petty cash requirements. · Drive alignment across departments and improve operational efficiency through feedback and escalation handling. Section IV: Knowledge, Experience & Skills Attitude A. Attitude & Mindset · High integrity and professional ethics · Punctual and dependable · Collaborative and approachable · Growth mindset and openness to learning · Strong ownership and accountability B. Key Competencies · Effective time and task management · Strategic delegation and team leadership · Conflict resolution and crisis handling · Analytical thinking and performance tracking · Strong interpersonal and communication skills · Excellent grooming and professional conduct · Comfortable with technology tools and platforms · Ability to have tough conversations and enforce accountability C. Qualifications & Experience · Bachelor’s degree in ElECTRICAL ENGINEER · 10–14 years of experience in operations, preferably in facility/property management or hospitality · Proven experience in leading teams across multiple locations/sites · Strong understanding of SOPs, audit processes, and operational compliance Key Personality Attributes (Skills) · Time and Task Management : Ability to prioritize effectively and manage multiple responsibilities across sites. · Effective Delegation : Empowers team members by assigning tasks clearly and monitoring execution. · Quick Decision-Making : Makes timely decisions, especially in high-pressure operational scenarios. · Problem Resolution : Proactively identifies issues and implements practical solutions. · Keen Listener and Negotiator : Actively listens to concerns and negotiates effectively to achieve win-win outcomes. · Professional Grooming and Conduct : Maintains a polished, respectful, and professional demeanor at all times. · Accountability Setting : Clearly defines roles and responsibilities, ensuring individuals are answerable for outcomes. · Conflict Management : Comfortable with difficult conversations and firm decision-making when necessary to uphold standards and performance. Show more Show less
Company Description Crest Property Solutions Private Limited is a full-service Property Management company and a subsidiary of the Rustomjee Group, based in Mumbai. Role Description The Senior Recruitment Executive will lead end-to-end recruitment processes for facility management roles, including technical, operational, and managerial positions. The role involves sourcing, screening, and selecting top talent to meet the company’s workforce needs while ensuring a seamless candidate experience. Qualifications Experience: Minimum of 6-8 years of recruitment experience, with at least 2 years in facility management or related industries (e.g., real estate, hospitality, or construction). Skills in Job Description Development and Hiring Strong Communication and Interviewing skills Proficiency in Recruiting Excellent organizational and time-management abilities Experience in the property management industry is a plus Bachelor’s degree in Human Resources, Business Administration, or related field Key Responsibilities Talent Acquisition : Develop and execute recruitment strategies to attract skilled candidates for roles such as facility managers, maintenance technicians, housekeeping staff, and administrative personnel. Sourcing : Utilize job boards, social media, networking, and industry-specific platforms to build a robust talent pipeline. Screening & Selection : Conduct resume screenings, interviews, and assessments to identify candidates who align with job requirements and company culture. Stakeholder Collaboration : Partner with hiring managers to understand staffing needs, create job descriptions, and set hiring timelines. Candidate Experience : Ensure a positive candidate experience from initial outreach to onboarding, maintaining clear and professional communication. Employer Branding : Promote the company’s values and opportunities through recruitment campaigns and online platforms. Data Management : Maintain accurate records of recruitment metrics, applicant tracking systems (ATS), and compliance with labor laws. Market Research : Stay updated on industry trends, salary benchmarks, and competitor hiring practices in facility management. Location :- Dadar Salary :- 40 to 50k Interested Candidate Can share updated resume Email id :- hr@crestproperty.in
Overall Role Objective: ● The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day activities. This position requires a strategic thinker with excellent leadership, organizational, and communication skills. ● The ideal candidate will be responsible for enhancing operational efficiency, implementing process improvements, and ensuring seamless collaboration between different departments to achieve Key Responsibilities and Accountabilities of the role Role 1. Operational Management: ● Oversee all operational activities within the FMS division, including maintenance, housekeeping, security, landscaping, and other facility management services. ● Establish and enforce operational policies, procedures, and standards to ensure consistent service delivery and adherence to quality and safety standards. ● Monitor operational performance metrics, analyse data, and implement improvements to enhance efficiency, productivity, and cost-effectiveness. 2. Client Relationship Management: ● Build and maintain strong relationships with key clients, understanding their needs, preferences, and expectations. ● Collaborate with the sales and client services teams to develop customized solutions, negotiate contracts, and ensure client satisfaction and retention. ● Address client inquiries, concerns, and escalations promptly, and implement corrective actions to resolve issues and maintain positive client relationships. 3. Business Development ● Identify and secure new clients. ● Develop sales strategies. ● Negotiate and close deals to secure new business. ● Conduct market research to identify new opportunities. ● Implement business development plans. 4. Financial Management: ● Develop and manage the annual budget for the FMS division, ensuring alignment with financial targets and business objectives. ● Monitor financial performance, analyse variances, and implement cost-saving measures to optimize profitability and resource utilization. Educational Qualifications Any Graduate/ Hotel management Experience Total Experience of 4+ years in operations Key Competencies ● Bachelor's degree in a relevant field; master’s degree is a plus. ● Proven experience in operations management or a related role. ● Strong leadership and decision-making skills. ● Exceptional communication and interpersonal skills. ● Analytical mindset with the ability to solve complex problems. ● Proficiency in using relevant software and tools. Location :- Vapi, Gujarat Salary :- 50k to 60k Interested Candidates kindly share update resume Email id :- hr@crestproperty.in
Job Title F&B SME Location Head Office Reporting to Head of Operations – PMS & Hospitality Section II: Job Purpose Overall Role Objective : We are seeking a dedicated and experienced F&B professional to head our Food and Beverage hospitality vertical. The position needs to be able to curate and standardise the SOPs and customer experience across CECs, FMS and PMS sites. Section III: Key Responsibilities and Accountabilities of the role Role Operational Oversight : Manage day-to-day F&B operations across all sites, ensuring seamless service delivery, consistent quality, and adherence to brand standards. Staff Management : Recruit, train, and supervise staff across multiple locations, fostering a positive work environment and ensuring high performance. Conduct regular performance reviews and provide mentorship to develop team capabilities. Menu Development : Design and update menus that align with brand identity, customer preferences, and industry trends. Ensure consistency in menu execution across all sites. Inventory & Cost Control : Oversee inventory management, including forecasting, ordering, and stock rotation to minimize waste and optimize costs. Monitor budgets and financial performance for each site, ensuring profitability. Customer Experience : Engage with guests to gather feedback, resolve complaints, and implement improvements to enhance the dining experience. Maintain a customer-first culture across all locations. Compliance & Safety : Ensure all sites comply with food safety, hygiene, and alcohol service regulations (e.g., HACCP, Smart Serve, or local licensing requirements). Implement and enforce health and safety protocols. Multi-Site Coordination : Travel between locations to monitor operations, conduct site visits, and ensure consistency in service, quality, and brand presentation. Address site-specific challenges promptly. Vendor Management : Build and maintain relationships with suppliers, negotiate contracts, and secure cost-effective deals to support multi-site operations. Financial Reporting : Analyse sales data, track KPIs (e.g., revenue, food cost, labor cost), and provide regular reports to senior management. Forecast future needs and recommend strategies to improve profitability. Process Improvement : Identify underperforming areas through audits, guest feedback, and financial metrics. Implement strategic changes to enhance efficiency and guest satisfaction. Section IV: Knowledge, Experience & Skills Educational Qualifications & Experience Experience : Minimum of 3–5 years of experience in food and beverage management, with at least 2 years in a multi-site or high-volume setting. Experience in an SME environment is a plus. Education : Bachelor’s degree in hospitality management Technical Skills : Basic computer proficiency Soft Skills : Ø Strong leadership and team-building abilities to manage diverse teams across multiple locations. Ø Excellent communication and interpersonal skills for interacting with staff, guests, and vendors. Ø Exceptional organizational and time-management skills to handle multi-site responsibilities. Ø Problem-solving and decision-making skills to address operational challenges. Ø Customer-oriented mindset with a passion for delivering outstanding experience. Industry Knowledge : In-depth understanding of F&B industry trends, food safety regulations, and menu engineering. Physical Requirements : Ability to travel frequently between sites, stand for extended periods, and occasionally lift up to 40 pounds. Certifications : Food Handler Certification like HACCP Key Competencies Strong communication, teamwork, and problem-solving skills. Ability to work independently and meet deadlines.
Crest Property Solutions Private Limited, a subsidiary of the Rustomjee Group. Key Accountabilities · Manage entire site operations includes technical. · Maintenance of technical equipment & handover takeover of the technical system from the project with proper snagging & de-snagging. Operational Accountabilities To organize collection of data (Fuel, Power, & water) and ensure reporting on a monthly basis or as per client schedule & prepare MIS report and submit to client. To supervise shifts, Technicians work on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work. Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives Any minor and major problems discuss with team and escalate to Technical Manager Take active part while trouble shooting in case of breakdowns Issuing work permits and ensures the staffs/ vendor follow the safety procedures while on the site To work out new cost saving measures & energy saving initiatives in technical & maintenance operations Vendor coordination based on equipment technical specifications Capable to upgrade machines, equipment, utilities and processes with respect to capacity, efficiency and layout. Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, SLA, LOI, AMC and PO) Ensuring that facilities meet compliance standards and government regulations Must ensure teams follow the correct procedures, policies and documentation requirements across project phases Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation Identify resource and equipment requirements, efficient capacity planning and manage MEP services as well. Must provide technical training to teams when required and serve as a technical mentor to team members Ensure standard operating procedures and project guidelines are in place Task allocation and performance evaluation of team members Meet with client teams and gather requirements, conduct regular team meetings and track project progress Interview candidates and hire resources Estimate budgets & maintain the budget vs expenses sheet. Prepare snag lists and get it rectified on priority in coordination with project team Minimise breakdowns with help of preventive checking and timely servicing of equipments Implement best practices and SOP for operating of equipments Location - Prabhadevi Salary :- 40k to 50k Intersted candidate kindly share updated resume Email id :- hr@crestproperty.in
Crest Property Solutions Private Limited, a subsidiary of the Rustomjee Group. Key Accountabilities Manage entire site operations includes technical. Maintenance of technical equipment & handover takeover of the technical system from the project with proper snagging & de-snagging. Operational Accountabilities To organize collection of data (Fuel, Power, & water) and ensure reporting on a monthly basis or as per client schedule & prepare MIS report and submit to client. To supervise shifts, Technicians work on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work. Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives Any minor and major problems discuss with team and escalate to Technical Manager Take active part while trouble shooting in case of breakdowns Issuing work permits and ensures the staffs/ vendor follow the safety procedures while on the site To work out new cost saving measures & energy saving initiatives in technical & maintenance operations Vendor coordination based on equipment technical specifications Capable to upgrade machines, equipment, utilities and processes with respect to capacity, efficiency and layout. Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, SLA, LOI, AMC and PO) Ensuring that facilities meet compliance standards and government regulations Must ensure teams follow the correct procedures, policies and documentation requirements across project phases Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation Identify resource and equipment requirements, efficient capacity planning and manage MEP services as well. Must provide technical training to teams when required and serve as a technical mentor to team members Ensure standard operating procedures and project guidelines are in place Task allocation and performance evaluation of team members Meet with client teams and gather requirements, conduct regular team meetings and track project progress Interview candidates and hire resources Estimate budgets & maintain the budget vs expenses sheet. Prepare snag lists and get it rectified on priority in coordination with project team Minimise breakdowns with help of preventive checking and timely servicing of equipments Implement best practices and SOP for operating of equipments Location - Prabhadevi Salary :- 40k to 50k Intersted candidate kindly share updated resume Email id :- [HIDDEN TEXT] Show more Show less
Role Overview: As an Operation Manager in the Facility Industry at Crest Property Solutions Private Limited, located in Vapi, you will be responsible for overseeing day-to-day operations of high-end residential and commercial property portfolios. Your role will involve ensuring excellence in customer service delivery, monitoring client satisfaction, coordinating with site teams, overseeing F&B and housekeeping services for large office spaces, and implementing operational improvements. Key Responsibilities: - Manage high-end residential and commercial complexes efficiently - Ensure excellent customer service delivery and address areas of improvement - Oversee F&B and housekeeping services for large office spaces - Implement operational improvements to enhance efficiency - Coordinate with site teams to ensure smooth operations - Utilize leasing and marketing skills to reduce vacancy risk and improve returns Qualifications: - Experience in Property Management with a strong understanding of managing residential and commercial complexes - Customer service skills to guarantee outstanding customer satisfaction - Operations Management skills for overseeing F&B and housekeeping services - Leasing and Marketing skills to minimize the risk of vacancy and enhance returns - Excellent communication and interpersonal skills - Ability to work on-site in Vapi - A Bachelor's degree in Business Management or a related field is preferred - Experience in the facility management industry is a plus,
Job Title: Sous Chef Caf Operations Department: Food & Beverage Reports To: Food & Beverage Manager Role Overview: We are seeking a skilled and motivated Sous Chef to lead the kitchen operations for our caf at a premium residential property. The candidate must have strong expertise in both Indian and Continental cuisine , with a passion for quality, consistency, and guest satisfaction. As the lead chef, the Sous Chef will be responsible for menu execution, kitchen management, and delivering a memorable dining experience for residents and guests. Key Responsibilities: Lead daily kitchen operations including food preparation, cooking, and plating. Design and execute a caf-style menu with a balance of Indian and Continental dishes . Manage and supervise junior kitchen staff, including training and scheduling. Ensure portion control, food cost management, and minimize wastage. Maintain the highest levels of hygiene, sanitation, and food safety standards (HACCP). Monitor stock levels, place orders, and coordinate with vendors. Innovate and adapt menu offerings to suit resident preferences and seasonal availability. Work closely with the F&B Manager to plan promotions, special menus, and events. Handle guest feedback and ensure consistent service quality. Requirements: Diploma/Degree in Culinary Arts or equivalent certification. Minimum 57 years of culinary experience, with strong exposure to Indian and Continental cuisine . Prior experience in cafs, casual dining, Sous Chef JD for Caf Operations Recruitmentor hotel kitchen operations preferred. Proven ability to manage a small team and handle kitchen operations independently. Strong knowledge of food safety, hygiene, and kitchen management practices. Creative, detail-oriented, and able to work in a high-paced environment. Good communication and leadership skills. What We Offer: Competitive salary and benefits. Opportunity to lead and shape caf operations in a premium residential environment. Growth and career development within a multi-property F&B portfolio. Interested Candidate Kindly share updated resume Email id :- [HIDDEN TEXT] Whatsapp :- 8657531310
Job Title :- Assistant Property Manager ( Technical) Location :- Bhandup Residential Overall Role Objective : A technical manager develops & manages the client & residents at all times & is one point of contact. Key Accountabilities Manage entire site operations includes technical services. Maintenance of technical equipment & handover takeover of the technical system from the project with proper snagging & de-snagging. Operational Accountabilities To organize collection of data (Fuel, Power, & water) and ensure reporting on a monthly basis or as per client schedule & prepare MIS report and submit to client. To supervise shifts, Technicians work on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work. Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives Any minor and major problems discuss with team and escalate to client & Regional Office Take active part while trouble shooting in case of breakdowns Issuing work permits and ensures the staffs/ vendor follow the safety procedures while on the site To work out new cost saving measures & energy saving initiatives in technical & maintenance operations Vendor finalization based on equipment technical specifications Capable to upgrade machines, equipment, utilities and processes with respect to capacity, efficiency and layout. Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, SLA, LOI, AMC and PO) Ensuring that facilities meet compliance standards and government regulations Must ensure teams follow the correct procedures, policies and documentation requirements across project phases Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation Identify resource and equipment requirements, efficient capacity planning and manage soft services, club house management, security & MEP services as well. Must provide technical training to teams when required and serve as a technical mentor to team members Ensure standard operating procedures and project guidelines are in place Task allocation and performance evaluation of team members Meet with client teams and gather requirements, conduct regular team meetings and track project progress Interview candidates and hire resources Estimate budgets & maintain the budget vs expenses sheet. Prepare snag lists and get it rectified on priority in coordination with project team Minimise breakdowns with help of preventive checking and timely servicing of equipments Implement best practices and SOP for operating of equipments Provide feedback on customer queries and update customers promptly Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Managing parking management equipment along with security. Ensuing all relevant checklists are being implemented. Ensuring project is followed safety during the extension of project. Briefing & debriefing of the site staffs. MIS and Reporting MIS generation and Reporting on daily, weekly fort night and monthly basis Reconcile MEP consumable, swimming pool consumables, STP consumables etc. Prepare monthly management report for management review Brand & Relationships Establish relations with developer, project team & residents ability to perform required role & responsibility.. Educational Qualifications :- Diploma/ degree in electrical engineering Experience:- Total Experience of 4+ years in residential complexes with electrical experience Key Competencies :- Good relationship with the client, communication skills, team player & good in developing personality. Interested Candidate Kindly share updated resume Email id :- [HIDDEN TEXT] Whatsapp :- 8657531310
Job Title :- Operation Manager - Vapi Job Purpose Overall Role Objective: ● The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day activities. This position requires a strategic thinker with excellent leadership, organizational, and communication skills. ● The ideal candidate will be responsible for enhancing operational efficiency, implementing process improvements, and ensuring seamless collaboration between different departments to achieve overall business objectives. Key Responsibilities and Accountabilities of the role Role 1. Operational Management: ● Oversee all operational activities within the FMS division, including maintenance, housekeeping, security, landscaping, and other facility management services. ● Establish and enforce operational policies, procedures, and standards to ensure consistent service delivery and adherence to quality and safety standards. ● Monitor operational performance metrics, analyse data, and implement improvements to enhance efficiency, productivity, and cost-effectiveness. 2. Client Relationship Management: ● Build and maintain strong relationships with key clients, understanding their needs, preferences, and expectations. ● Collaborate with the sales and client services teams to develop customized solutions, negotiate contracts, and ensure client satisfaction and retention. ● Address client inquiries, concerns, and escalations promptly, and implement corrective actions to resolve issues and maintain positive client relationships. 3. Business Development ● Identify and secure new clients. ● Develop sales strategies. ● Negotiate and close deals to secure new business. ● Conduct market research to identify new opportunities. ● Implement business development plans. 4. Financial Management: ● Develop and manage the annual budget for the FMS division, ensuring alignment with financial targets and business objectives. ● Monitor financial performance, analyse variances, and implement cost-saving measures to optimize profitability and resource utilization. ● Responsible for P&L for the region ● Evaluate pricing strategies, contract terms, and vendor agreements to maximize revenue and minimize expenses while maintaining service quality. Knowledge, Experience & Skills Educational Qualifications :- Any Graduate/ Hotel management Experience Total Experience of 4+ years in operations Key Competencies ● Bachelor's degree in a relevant field; master’s degree is a plus. ● Proven experience in operations management or a related role. ● Strong leadership and decision-making skills. ● Exceptional communication and interpersonal skills. ● Analytical mindset with the ability to solve complex problems. ● Proficiency in using relevant software and tools. Interested Candidate Kindly share updated resume Email id :- hr@crestproperty.in Whatsapp :- 8657531310
Job Description: Head Concierge Section I: Basic Information Field Details Job Title Head Concierge Location Reporting to Operations Director Section II: Job Purpose The Head Concierge is responsible for leading and strategizing the overall concierge services across multiple sites, including the setup of physical concierge desks, implementation of e-concierge platforms, collaboration on application development with technical teams, establishing partnerships with service and vendor providers across all categories, and driving pricing strategies to ensure profitability and resident satisfaction. The role focuses on creating seamless, high-quality concierge experiences that enhance resident lifestyles, optimize operational efficiency, and foster strong vendor relationships. Section III: Key Responsibilities and Accountabilities Concierge Operations Setup and Management Desk Establishment: Oversee the setup and rollout of concierge desks at various sites, ensuring they are equipped, staffed, and operational to handle resident inquiries and services. E-Concierge Implementation: Design and launch digital e-concierge systems, including online portals for bookings, requests, and feedback. Application Development: Collaborate with technical teams to develop and maintain a concierge mobile/web application, incorporating features for service requests, vendor integrations, and user analytics. Site Inspections: Conduct regular audits of concierge desks and digital platforms to ensure compliance with standards, functionality, and user-friendliness. Vendor and Partnership Management Tie-Ups Coordination: Identify, negotiate, and establish partnerships with service and vendor providers in categories such as hospitality, maintenance, entertainment, transportation, and lifestyle services. Vendor Onboarding: Manage the onboarding process for new partners, including contract agreements, performance SLAs, and integration into concierge systems. Relationship Maintenance: Foster ongoing relationships with vendors to ensure reliable service delivery, resolve issues, and explore expansion opportunities. Pricing and Financial Strategy Pricing Development: Drive pricing strategies for concierge services, analyzing market trends, cost structures, and resident feedback to set competitive yet profitable rates. Revenue Optimization: Monitor service usage and revenue streams, implementing adjustments to pricing models to maximize income while maintaining affordability. Budget Oversight: Prepare and manage budgets for concierge operations, including vendor payments, application development costs, and desk setup expenses. Financial Reporting: Track and report on financial performance, including revenue from partnerships and service fees. Team Leadership and Development Staff Supervision: Lead and mentor concierge teams across sites, assigning roles, providing training, and evaluating performance. Recruitment and Training: Oversee hiring for concierge positions and develop training programs on service excellence, digital tools, and vendor management. Performance Management: Set team goals, conduct reviews, and address any operational gaps to ensure high standards of service. Cross-Functional Collaboration: Work with operations, technical, and marketing teams to align concierge services with organizational objectives. Resident Engagement and Service Excellence Service Customization: Develop tailored concierge offerings based on resident needs, gathering input through surveys and direct interactions. Query Resolution: Act as an escalation point for complex resident issues, ensuring prompt and satisfactory resolutions. Feedback Integration: Collect and analyze resident feedback on concierge services, using insights to refine offerings, partnerships, and pricing. Promotional Activities: Promote concierge services through events, newsletters, and digital channels to increase utilization. Compliance and Risk Management Policy Enforcement: Ensure all concierge operations comply with legal, safety, and organizational standards, including data privacy for e-concierge and applications. Risk Assessment: Identify potential risks in vendor partnerships or service delivery, implementing mitigation strategies. Incident Handling: Document and report any service disruptions, vendor issues, or resident complaints, coordinating resolutions with relevant stakeholders. Audit and Documentation: Maintain comprehensive records of partnerships, pricing decisions, application updates, and operational metrics. Section IV: Knowledge, Experience, and Skills Field Details Educational Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field Experience Currently working as Chief Concierge 7+ years of progressive experience Degree/Diploma in Hotel Management or Travel and Tourism Past experience with brand loyalty programs will be a plus (Marriott Bonvoy , Accor Plus, Hyatt Gold passport, Taj , Oberoi one). Key Competencies ?Strong strategic thinking with expertise in partnership development and pricing strategies ?Excellent verbal and written communication skills in English ?Proficient in digital tools, including application development collaboration and e-platform management ?Leadership and team-building abilities to motivate diverse teams ?Analytical skills for financial oversight, market analysis, and performance metrics ?Negotiation and relationship-building expertise for vendor tie-ups ?Proactive, innovative, and resident-focused mindset Section V: Key Performance Indicators (KPIs) Resident Satisfaction: Achieve a minimum of 95% resident satisfaction in quarterly service surveys. Partnership Growth: Secure at least 20 new vendor tie-ups annually across service categories. Revenue Targets: Meet or exceed 15% year-over-year growth in concierge-related revenue through optimized pricing and utilization. Operational Efficiency: Ensure 100% on-time setup of concierge desks and e-concierge platforms for new sites. Application Uptime: Maintain 99% uptime for the concierge application, with zero major incidents. Report Accuracy: Submit 100% of financial and operational reports on time with full accuracy. Section VI: Typical Daily Tasks Morning Strategy Session: Review overnight reports, plan daily priorities, and brief team leads on tasks and goals. Site and Platform Checks: Inspect concierge desks virtually or in-person and monitor e-concierge/application performance for issues. Vendor Meetings: Engage with partners to discuss service performance, negotiate terms, or explore new opportunities. Pricing Review: Analyze usage data and adjust pricing strategies as needed, collaborating with finance teams. Team Coordination: Assign tasks to staff, provide guidance on resident interactions, and address any immediate concerns. Resident Engagement: Handle high-level inquiries, review feedback, and initiate service improvements. Application Oversight: Work with technical teams on updates, bug fixes, or feature enhancements for the concierge app. Documentation and Reporting: Update partnership records, financial trackers, and prepare summaries for stakeholders. Evening Wrap-Up: Debrief with teams, evaluate daily performance, and prepare for the next day's activities. Section VII: Self-Image Required The Head Concierge must project a sophisticated, strategic, and service-oriented image that aligns with the organization's commitment to premium resident experiences. This includes: Professional Appearance: Maintain an executive-level appearance, adhering to the organization's dress code (e.g., business attire or branded professional wear). Authoritative Demeanor: Display confidence, approachability, and expertise when interacting with residents, vendors, and teams. Innovative Presence: Exude forward-thinking energy to inspire innovation in services and partnerships. Cultural Alignment: Reflect the organization's values of excellence, integrity, and resident-centricity in all decisions and interactions. Section VIII: Traits The ideal candidate for the Head Concierge role should exhibit the following traits: Strategic: Thinks long-term, identifying opportunities for growth in services and partnerships. Empathetic: Understands resident needs and vendor perspectives, responding with thoughtful solutions. Organized: Manages complex projects like desk setups, app development, and pricing with meticulous detail. Proactive: Anticipates market shifts, resident demands, and operational challenges, acting ahead to mitigate them. Resilient: Navigates high-stakes negotiations, team conflicts, or service disruptions with calm and determination. Collaborative: Builds strong alliances with technical teams, vendors, and internal stakeholders for seamless execution. Ethical: Upholds transparency in pricing, partnerships, and financial dealings, prioritizing trust and compliance.
Job Description: Receptionist cum Personal Assistant to CEO Company: Crest Property Solution Private Limited Location: Lower Parel, Mumbai Salary: ₹20,000 – ₹25,000 per month Job Summary: We are seeking a professional, organized, and proactive Receptionist cum Personal Assistant to support the CEO and manage front-desk operations. The ideal candidate will have strong communication skills, excellent time-management abilities, and the maturity to handle confidential information with discretion. Key Responsibilities: • Front Desk Management: • Welcome visitors and clients professionally. • Manage incoming calls and visitor logs. • Handle courier and parcel coordination. • Personal Assistant to CEO: • Manage CEO’s calendar, meetings, and appointments. • Coordinate travel, documentation, and follow-ups. • Prepare reports, minutes, and presentations. • Maintain confidentiality in all communications. • Administrative & Office Support: • Prepare letters, documents, and presentations. • Assist internal teams as needed. • Maintain front-office and reception area. Requirements: • Bachelor’s degree preferred • 2–4 years of experience in Reception or PA roles Excellent communication skills Strong multitasking and time-management abilities Interested Candidate Kindly share updated resume Email id :- [email protected] Whatsapp :- 8657531310 Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person