Guest Relationship Executive Hospitality

Company Description

First Fiddle Restaurants, formerly known as The Lazeez Affaire Group, is a renowned innovator and leader in the hospitality industry. Since 1999, the company has been committed to catering to the cosmopolitan tastes of its customers, with customer satisfaction as a top priority. With major brands such as Lord of the Drinks, Tamasha, The Flying Saucer Cafe, and Teddy Boy, First Fiddle operates over 25 outlets across India in cities like New Delhi, Mumbai, and Pune. The company serves over 500,000 customers monthly and has been recognized with numerous awards from Times Nightlife, GQ, and Indian Restaurant Awards.

Role Description

This is a full-time on-site role for a Guest Relationship Executive in Hospitality, located in Gurugram. The Guest Relationship Executive will be responsible for greeting and welcoming guests, addressing their needs and concerns, enhancing the guest experience, and ensuring high levels of customer satisfaction. The role involves coordinating with other departments to ensure seamless service delivery and responding promptly to customer inquiries and feedback.

Qualifications

• Excellent Communication and Interpersonal skills
• Proven experience in Customer Service and Guest Relations
• Ability to handle and resolve guest issues professionally
• Strong organizational skills and attention to detail
• Knowledge of hospitality industry standards and practices
• Ability to work flexibly and maintain a positive attitude in a fast-paced environment
• Proficiency in basic computer applications and hospitality management software
• Prior experience in the hospitality or restaurant industry is a plus