Guest Relations Professional

Justa Group Of Hotels

2 - 8 years

4 - 10 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Justa Group Of Hotels is looking for Guest Relations Professional to join our dynamic team and embark on a rewarding career journey. . As a Guest Relations Officer, you will be the primary point of contact for guests, ensuring a positive and memorable experience. You will handle guest inquiries, resolve concerns, and contribute to the overall satisfaction of visitors to the establishment. Key Responsibilities : Guest Interaction : Welcome guests upon arrival and provide a warm and hospitable atmosphere. Assist guests with check-in and check-out procedures. Respond promptly to guest inquiries, requests, and concerns with a focus on guest satisfaction. Information and Assistance : Provide information about facilities, services, and local attractions. Assist guests in making reservations, both within the property and for external services. Handle guest feedback, comments, and complaints in a professional and courteous manner. Problem Resolution : Address and resolve guest issues, escalating to management if necessary. Anticipate potential problems and proactively address them to enhance guest experience. Communication : Maintain clear and open communication with other departments to ensure seamless guest services. Relay important information to guests, such as event details or changes in services. VIP and Special Guests : Identify VIP guests and provide personalized services to meet their needs. Coordinate special requests for events, celebrations, or unique occasions. Front Desk Support : Collaborate with the front desk team to ensure efficient guest check-in and check-out processes. Handle reservations and assist in managing room availability. Quality Assurance : Ensure that all guest areas are clean, well-maintained, and meet established standards. Monitor guest satisfaction through surveys, feedback, and direct interaction.

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Justa Group Of Hotels

justahotels.com

Hospitality

N/A

N/A Employees

Key People

Vivek K Khandekar

Managing Director
N/A

N/A

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Guest Relations Professional