Job
Description
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity, Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries, We connect We inspire, Role Purpose We are seeking a dedicated individual to manage the greeting and proctoring process for IELTS Digital Exams You will assist test takers during check-in, validate their credentials, and remotely proctor multiple candidates during live test sessions You will also identify and report any challenges, malpractices, or frauds as per exam guidelines, Main Accountabilities In this role, you will play a vital part in ensuring the smooth execution of exam sessions, providing candidate support, and maintaining high-quality standards, Your responsibilities will include validating candidate information before the start of each exam, resolving candidate queries during the check-in process, and identifying and escalating priority issues when necessary You will also route and transfer issues to the appropriate resources or channels and follow up on inquiries as required Accurate and timely completion of logs and data sheets will be essential, along with meeting daily transaction targets while maintaining high-quality standards, As a proctor, you will remotely oversee up to six candidates per session during live test sessions These sessions require continuous sitting for 3-4 hours, where you will be responsible for ensuring that candidates adhere to defined parameters Any observed malpractices or inconsistencies must be reported to the team leader according to the evaluation guidelines Additionally, you will need to document candidate activities, complete logs, and ensure the daily transaction targets are met with high quality For candidates experiencing technical issues on test day, you will need to complete incident trackers and documentation promptly, You will also be required to comply with all information security policies, raise incidents or whistleblow when noncompliance is observed, and ensure adherence to organizational policies such as the code of conduct and IT policy, If you are committed to maintaining high standards, have a keen eye for detail, and can thrive in a remote proctoring environment, we invite you to apply for this exciting opportunity, Qualification & Experience Graduate 12 to 18 months of work experience Important Information Pay Band: 4/H of positions: 2 Country/Location: Noida, India Department: Exams Contract Type: Fixed Term Local Contract 1 Year-Can be extended Closing Date: 8th June 2025 Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts The position offers two days off per week, which may not always fall on weekends Flexibility and adaptability to a continuous shift-based environment are essential, Right to Work: Applications are welcomed from candidates in Noida, India with a natural right to work However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role Relocation support is also not provided, A connected and trusted UK in a more connected and trusted world, Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do We support all staff to make sure their behaviour is consistent with this commitment We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities, The British Council is committed to safeguarding children, young people and adults who we work with, We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989, Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children, If you have any problems with your application please email askhr@britishcouncil org Please note: Applications to this role can only be considered when made through the Apply section of our careers website Our ?ASK HRemail is only to be used in case of a technical issue encountered when applying through the careers website Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted,
