Guest Relations Manager: Hotel

2 years

3 - 4 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:
The Guest Relations Manager ensures superior guest experiences by offering personalized services, resolving issues, and coordinating across departments.

Key Responsibilities:

  • Personally welcome and assist VIP guests.
  • Manage guest feedback and handle complaints.
  • Coordinate events and guest requests.
  • Supervise front office team for seamless guest service.
  • Promote customer loyalty programs.

Requirements:

  • Degree in Hospitality Management.
  • Minimum 2 years in a guest-facing supervisory role.
  • Excellent communication and service-oriented mindset.
  • Problem-solving and multitasking ability.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Food provided

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Work Location: In person

Speak with the employer
+91 8484030688

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