Guest Relations Manager

Roles and Responsibilities

• Provide a warm welcome and ensure a high standard of guest service from arrival to departure.
• Serve as the main point of contact for guests, addressing questions, requests, and concerns promptly and courteously.
• Resolve guest complaints efficiently, ensuring guest satisfaction and loyalty.
• Coordinate communication between guests and staff to ensure smooth and memorable experiences.

Desired Candidate Profile

• Proven experience as a Guest Relations Manager, Restaurant or Bar Manager, or a similar hospitality or customer service leadership role.
• Bachelors degree in Hospitality, Business Administration, or relevant field is preferred.
• Excellent communication skills and a friendly, outgoing personality.
• Strong problem-solving abilities, with a passion for delivering superior service.
• Flexible to work evenings, weekends, and special event hours as required.
• Multilingual abilities are a plus.
• Impeccable grooming and professional presentation.