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Cushman & Wakefield
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Guest Relations Host

Guest Relations Host

Cushman & Wakefield

2 - 3 years

2 - 5 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

guest relations r hospitality process improvement emotional intelligence agile learning and development retail

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Community Host will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Community Host will function as the eyes and ears of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.

Job Description

About the role:

Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.

Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.

Cultivate and maintain trusted relationships with end users and cross-functional colleagues.

Act as the first line of response to user questions, troubleshoot issues and follow up as required.

Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee-ready.

Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.

Follow escalation protocols, having all required knowledge of cross-functional teams responsibilitiesand identify and escalate process improvement opportunities to managers and collaborate on new, innovative solutions.

About you:

Minimum of 2-3 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree

Communication Comfortable corresponding with executive level clients, and interacting with individuals at all levels
EQ Showcase exceptional emotional intelligence and empathy

Organized Detail oriented, confident, self-starter with exceptional organizational skill

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Cushman & Wakefield

Real Estate

Chicago IL

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Guest Relations Host