Guest Relations Coordinator

Company Description

MyNonu.com is a dynamic IT company based in Meerut, specializing in enhancing online presence and helping clients establish a robust brand identity in the social media space. Committed to providing exceptional services, we aim to transform digital strategies and deliver meaningful results. Additionally, MyNonu.com supports healthier lifestyles by offering high-quality products at affordable prices and complimentary grocery delivery services.

Role Description

This is a full-time, on-site role located in Noida for a Guest Relations Specialist. The role involves engaging and building strong relationships with guests, addressing inquiries, resolving concerns, and ensuring exceptional customer experiences. The specialist will also contribute to customer satisfaction through effective communication, support quality customer service via prompt responses, and assist with sales and guest-related initiatives.

Qualifications

• Proficiency in Guest Relations and delivering exceptional Customer Service
• Strong Communication and interpersonal skills
• Ability to enhance Customer Experience and maintain a positive rapport with clients
• Sales and upselling abilities to support business development goals
• Problem-solving skills and a focus on customer satisfaction
• Professional demeanor, empathy, and adaptability in handling various customer interactions
• Prior experience in a client-facing or customer service role is preferred