Guest Relations Associate

Job Title: Guest Relation Associate

Location: The Grand Omkara Hotel & Resorts, Omkareshwar

Job Summary:

The Guest Relation Associate is responsible for ensuring an exceptional guest experience by providing personalized service, handling guest requests, and maintaining positive relationships throughout the guest’s stay. This role acts as a key link between guests and hotel departments.

Key Responsibilities:

• Welcome guests warmly and assist with check-in and check-out processes
• Handle guest inquiries, requests, and complaints promptly and professionally
• Ensure guest satisfaction by offering personalized services and support
• Coordinate with Front Office, Housekeeping, F&B, and other departments
• Maintain guest records, preferences, and feedback
• Assist in handling VIP guests and special occasions
• Promote hotel facilities, services, and local attractions
• Follow hotel service standards and brand guidelines

Requirements & Skills:

• Graduate or Diploma in Hotel Management preferred
• Excellent communication and interpersonal skills
• Pleasant personality with a guest-focused attitude
• Ability to handle situations calmly and professionally
• Basic computer and PMS knowledge preferred
• Prior experience in hospitality is an advantage

What We Offer:

• Work with a reputed 4-star hospitality brand
• Growth and learning opportunities
• Professional and supportive work environment
• Food and Accommodation services provided

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person