Guest Relations Associate

Job Description

Organize, confirm, process, and conduct all guest check-ins and check-outs, room reservations, requests, changes, and cancellations. Secure payment, verify and adjust billing, activate and file room keys. Process all guest requests and relay messages accurately and efficiently. Print contingency lists to keep a record of all guests in case of emergency. Explain room features, provide directions and property/local information to guests. Follow up on unresolved issues or requests from the previous day. Run and review daily reports and logs. Complete cashier and closing reports in the system. Accept and record wake-up call requests and deliver to the correct department. Count and secure cash bank at beginning and end of shift. Process all payment types, correction vouchers, paid-outs, and provide change. Notify Loss Prevention/Security about any guest reports of theft. Adhere to all company policies, safety procedures, and quality standards. Maintain a clean, professional appearance and protect company property and data. Greet and acknowledge all guests, assist with needs, and show appreciation. Communicate clearly and professionally in-person and over the phone. Support team collaboration and maintain positive working relationships. Stand, sit, or walk for extended periods as needed.