Guest Relation Officer

Role & responsibilities

As a Guest Relationship Officer at Kauvery Hospitals, you will play a crucial role in ensuring an exceptional experience for our patients and their families. You will be the first point of contact for our guests, providing them with support, information, and assistance throughout their journey in our healthcare system. The ideal candidate will demonstrate a strong commitment to patient care and will work diligently to uphold the values and reputation of Kauvery Hospitals.

Key Responsibilities:

1. Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
2. Provide information about hospital services, procedures, and policies to patients and their families.3. Assist patients in completing registration and admission processes, ensuring accuracy and efficiency.4. Address any inquiries or concerns from guests, acting as a liaison between patients and hospital staff.5. Coordinate with various hospital departments to ensure that patient needs are met promptly and effectively.6. Handle feedback and complaints professionally, working towards resolution and enhancing guest satisfaction.7. Maintain confidentiality of patient information while ensuring compliance with hospital policies and regulations.8. Conduct follow-up with patients post-discharge to gather feedback and ensure continued satisfaction.9. Participate in training sessions and workshops to improve skills and enhance guest relationship management.

Skills Required:

1. Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
2. Strong problem-solving abilities and the capability to handle challenging situations with professionalism.3. Empathy and a strong customer service orientation, focused on patient care and satisfaction.4. Ability to work collaboratively in a team-oriented environment while managing multiple tasks efficiently.5. Attention to detail and strong organizational skills to maintain accurate records and documentation.

Tools and Technologies:

1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
2. Familiarity with hospital management software or electronic health record systems.3. Basic knowledge of customer relationship management (CRM) tools to track and manage patient interactions.4. Ability to use communication tools, such as phone systems and email, effectively to engage with guests.

Roles & Responsibilities

As a Guest Relationship Officer at Kauvery Hospitals, you will be responsible for providing exceptional customer service to our patients and their families. Your primary role will involve welcoming guests to the hospital, addressing inquiries, and ensuring that their overall experience at our facility is positive. You will serve as a liaison between patients and hospital staff, addressing any concerns and facilitating communication to enhance patient satisfaction.

Key Responsibilities:
- Greet and assist patients and visitors in a friendly and professional manner.- Address inquiries and provide information about hospital services, departments, and procedures.- Manage patient feedback, including complaints and suggestions, to improve the hospital experience.- Coordinate with various departments to ensure timely and effective communication regarding patient needs.- Support patients in navigating the hospital's services, including appointment scheduling and admissions.- Maintain accurate records of guest interactions and feedback using the hospital's database systems.- Assist in organizing patient events and outreach programs to enhance community engagement.- Stay updated on hospital policies, services, and medical procedures to provide accurate information to guests.

Skills Required:
- Excellent verbal and written communication skills.- Strong interpersonal skills with the ability to connect with diverse individuals.- Problem-solving skills to address patient concerns effectively.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Empathy, patience, and a customer-focused attitude.

Tools and Technologies:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and communication.- Familiarity with hospital management software and databases for record-keeping.- Basic understanding of communication tools and platforms used within the healthcare industry.

Salary

Skills

Mandatory Skills

Preferred candidate profile