Guest Relation - Manager

As Guest Relation - Manager at Six Senses, you play a crucial role in understanding and embodying the brand's vision of facilitating connections with oneself, others, and the world while upholding values such as local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, fun, and wellness. Your primary focus will revolve around sustainability, wellness, and extraordinary experiences, ensuring their integration into the strategic planning and overall development of the hotel/resort. It is your responsibility to oversee the implementation of all directives, practices, and initiatives in alignment with the brand's ethos. Key Responsibilities: - Demonstrate a comprehensive understanding of the hotel's facilities and services. - Adhere to reservation policies regarding guarantees and no-shows, processing advance deposits. - Manage the guest history and profile system in collaboration with the Director of Front Office. - Collaborate with various departments to meet guests" needs and ensure a seamless guest experience. - Enforce established policies, procedures, and best practices while maintaining a cost-effective approach through training. - Ensure compliance with legal, financial, and operational requirements, including safety protocols, communication standards, and budget controls. Qualifications: - A college degree and a minimum of three years of experience in Front Office/Guest Service roles or equivalent. - Preferably a Bachelor's degree in Hotel Management, Business Administration, or related fields with over three years of experience in a similar operational role. - Proficiency in English is essential. Please note that the above description provides a general overview of the role of a Guest Relation - Manager at Six Senses Vana. It does not encompass all duties and responsibilities associated with the position. We adhere to a strict no-fee recruitment policy at IHG (InterContinental Hotels Group), and we do not request money or charge fees during the application process. If you believe you possess the relevant skills and experience, we encourage you to apply and embark on this exciting journey with us today.,