Guest Relation Executive

1. Guest Services

• Welcome and greet guests in a warm and professional manner.
• Ensure a smooth check-in/check-out process.
• Handle special guest requests and ensure follow-up.
• Anticipate guest needs and provide personalized service.

2. Communication & Coordination

• Act as the communication link between guests and hotel departments (housekeeping, food & beverage, front desk, etc.).
• Coordinate with other departments to fulfill guest requests promptly.
• Inform guests about hotel amenities, local attractions, and services.

3. Complaint Handling

• Address and resolve guest complaints promptly and professionally.
• Escalate issues to supervisors or managers when needed.
• Follow up to ensure guest satisfaction after problem resolution.

4. Guest Feedback & Relationship Building

• Collect guest feedback and suggestions.
• Build rapport with guests to encourage repeat visits.
• Maintain records of guest preferences for future stays (e.g., room choice, dietary needs).

5. Administrative Duties

• Maintain daily activity reports and guest logs.
• Assist in preparing welcome letters, amenities, and VIP guest arrangements.
• Keep accurate records of guest interactions.

6. Upselling & Promotions

• Promote hotel services and facilities (spa, restaurants, events).
• Suggest upgrades or packages to enhance guest experience.

7. Cultural Sensitivity & Professionalism

• Maintain high grooming and presentation standards.
• Understand and respect cultural differences and preferences.

Job Types: Full-time, Permanent

Pay: ₹8,922.97 - ₹36,603.21 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Work Location: In person

Speak with the employer
+91 9082698957