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Oriental Cuisines Private Limited
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Guest Relation Executive

Guest Relation Executive

Oriental Cuisines Private Limited

0 - 31 years

3 Lacs

egmore chennai

Posted:16 hours ago| Platform: Apna logo

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Skills Required

service chef compliance

Work Mode

On-site

Job Type

Full Time

Job Description

1. ROLE SUMMARY: The Guest Relation Executive is the first point of contact for guests and will play a key role in ensuring excellent customer service. Responsible for greeting guests, managing reservations, handling guest inquiries, coordinating with service staff, and ensuring a seamless dining experience in a continental menu–based fine dining environment KEY RESPONSIBILITIES: The key responsibilities of G.R.E would include, but are not limited to the following: Welcome guests warmly and escort them to their tables. Manage table reservations and waiting lists efficiently. Provide menu knowledge (continental cuisine, beverages, etc.) to assist guests. Handle guest queries, feedback, and complaints promptly and professionally. Coordinate with servers, kitchen, and bar teams to ensure smooth service. Upsell menu items, beverages, and promotions to enhance guest experience. Maintain updated knowledge of restaurant promotions, special events, and chef’s recommendations. Monitor guest satisfaction during the dining experience. Ensure compliance with hygiene, grooming, and hospitality standards. Maintain records of guest preferences for personalized service in future visits.

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Guest Relation Executive