Guest Relation Executive - OPD/IPD

• Patient Registration & Appointment Scheduling

  : Accurately register patients using the collect necessary information, and schedule appointments efficiently to optimize patient flow

• Front Desk Operations:

  Manage incoming calls, emails, and inquiries from patients, physicians, and visitors. Direct calls to appropriate departments or individuals and provide information in a courteous and professional manner.

• Billing & Payment Processing:

  Assist patients with billing inquiries. Explain charges and payment options. Process payments and issue receipts accurately. Ensure accuracy in billing information and maintain confidentiality of patient financial records.

• Patient Check in and Check Out:

  Greet patients upon arrival, verify demographic and insurance information, and assist with completing necessary forms. Process patient check-outs, provide appointment reminders, and coordinate follow-up care as needed.

• Patient Satisfaction & Customer Service:

  Ensure a positive patient experience by providing attentive and compassionate service. Address patient concerns or complaints promptly and escalate issues to appropriate personnel when necessary

• Collaboration & Communication

  : Liaise with medical staff, nursing personnel, and other departments to coordinate patient care and resolve operational issues. Communicate effectively with colleagues to ensure seamless handovers and continuity of care.

• Compliance with Departmental Standards & SOPs

  : Ensure timely and accurate compliance with the standards laid down under departmental functioning/SOP and adhere to protocols related to patient registration, appointment scheduling, billing, medical record management, and other operational processes.

• Continuous Professional Development:

  Participating in Ongoing Training & Education programs to maintain & enhance skills.

• Adherence to Office Discipline:

  Maintain office discipline by adhering to office policies and procedures, including adherence to rosters, punctuality, ensuring the timely completion of assigned tasks, and upholding grooming standards.

• Patient Registration & Admission

  : Collect & verify patient information for registration and coordinate the admission process efficiently

• Patient Discharge, Billing & Payment Processing:

Coordinate patient discharge procedures

Provide billing information and collect payments as necessary

Assist patients with insurance-related inquiries

Ensure accuracy in billing and documentation

• Front Desk Operations:

  Manage incoming calls, emails, and inquiries from patients, physicians, and visitors. Direct calls to appropriate departments or individuals and provide information in a courteous and professional manner.

• Medical record Management:

  Maintain confidentiality and accuracy of patient records, both electronic and paper-based. Retrieve and file medical records as per hospital protocols and ensure compliance with data protection regulations.

• Patient Satisfaction & Customer Service:

  Ensure a positive patient experience by providing attentive and compassionate service. Address patient concerns or complaints promptly and escalate issues to appropriate personnel when necessary

• Collaboration & Communication

  : Liaise with medical staff, nursing personnel, and other departments to coordinate patient care and resolve operational issues. Communicate effectively with colleagues to ensure seamless handovers and continuity of care.

• Compliance with Departmental Standards & SOPs

  : Ensure timely and accurate compliance with the standards laid down under departmental functioning/SOP and adhere to protocols related to patient registration, appointment scheduling, billing, medical record management, and other operational processes.

• Patient Communication & Support

  :

Respond to patient inquiries and provide assistance with empathy and professionalism.

Relay messages to medical staff promptly and accurately and address patient concerns and escalate issues when necessary.

• Continuous Professional Development:

  Participating in Ongoing Training & Education programs to maintain & enhance skills.

• Adherence to Office Discipline :

  Maintain office discipline by adhering to office policies and procedures, including adherence to rosters, punctuality, ensuring the timely completion of assigned tasks, and upholding grooming standards