Guest Relation Executive, MHB

Job Description

Job Title: Guest Relation Executive

Job Location: Manipal Hospitals, Old HAL Road

Job Description:

We are seeking a dedicated and professional Guest Relation Executive to join our team at Manipal Hospitals. The ideal candidate will be responsible for ensuring exceptional patient experiences and satisfaction during their stay.

Mandatory Skills

communication skills, Front Office, Reception

Location

Bangalore

Roles & Responsibilities

Roles and Responsibilities:

1. Greet and welcome guests upon their arrival, ensuring a positive first impression of the hospital.

2. Provide information to patients and their families regarding hospital services, procedures, and policies to facilitate a smooth experience.

3. Assist patients in navigating the hospital premises, including directing them to appropriate departments and facilities.

4. Address and resolve any concerns or complaints raised by patients or visitors promptly and professionally.

5. Maintain effective communication with various hospital departments to ensure timely assistance and support for guests.

6. Coordinate with medical and administrative staff to provide seamless service and enhance patient experience.

7. Gather feedback from guests to continuously improve services offered and address any service gaps.

8. Support the discharge process by providing necessary information and assistance to patients and their families.

9. Participate in training and development programs to enhance knowledge and skills relevant to guest relations.

10. Maintain an organized and welcoming reception area, ensuring that all materials and information are up to date.

11. Assist in managing special events or patient engagement activities organized by the hospital.

• These responsibilities aim to foster a hospitable environment and ensure that all guests feel valued and well-cared for during their time at Manipal Hospitals.