Guest Relation Executive

Job Title: Guest Relation Executive – Operations Department
Location: Meridian Hospital, Kolathur, Chennai
Department: Operations
Reporting to: Manager – Operations

Job Summary

The Guest Relation Executive will be the first point of contact for patients, attendants, and visitors, ensuring a welcoming environment and smooth operational support. The role involves handling patient queries, coordinating with various departments, assisting in admission/discharge formalities, and ensuring excellent service delivery standards at all times.

Key Responsibilities

• Greet and assist patients, attendants, and visitors in a courteous and professional manner.
• Coordinate patient admission, discharge, and transfer processes with the concerned departments.
• Handle patient inquiries, complaints, and service requests, ensuring timely resolution.
• Guide patients and visitors to respective departments/consultation rooms.
• Maintain patient feedback forms and escalate issues to Operations/HR when required.
• Support the Front Office and OPD teams in managing workflow and service quality.
• Ensure smooth coordination between Nursing, Billing, Housekeeping, and other support services.
• Uphold hospital policies, procedures, and patient care standards.
• Maintain confidentiality and handle sensitive information with discretion.
• Assist in daily operational reports and service quality audits.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Patient-centric approach with a pleasing personality.
• Strong problem-solving and conflict-handling ability.
• Ability to multitask and coordinate with multiple departments.
• Proficiency in MS Office and hospital management software (added advantage).
• Fluency in Tamil and English (knowledge of Hindi/Telugu is a plus).

Qualification & Experience

• Graduate in Hospitality Management / Hospital Administration / Any Discipline.
• 1–3 years of experience in Guest Relations / Front Office / Operations in Healthcare or Hospitality sector.

For Job Opportunities Contact:
HR Thirumalairajan – 9150034777
Meridian Hospital, Kolathur, Chennai

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person