Guest Relation Executive

Key responsibilities

• Guest reception and assistance:
• Greet and welcome guests in a professional and friendly manner.
• Review arrival lists and assist with check-in and check-out processes.
• Help prepare welcome folders and provide information on hotel amenities and local attractions.
• Guest needs and issue resolution:
• Serve as a liaison between guests and staff to address inquiries and requests.
• Handle guest complaints courteously and efficiently, escalating issues to a manager when necessary.
• Anticipate guest needs and build rapport to enhance their experience.
• Assist with special requests, such as travel arrangements or special event arrangements.
• Coordination and administration:
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Maintain and update guest records and logbooks.
• Handle front desk operations and administrative tasks as needed.
• Ensuring quality standards:
• Promote the hotel's services and ensure a positive and supportive environment.
• Ensure compliance with health and quality standards.
• Collect guest feedback to help improve services.

Required skills and qualifications

• Interpersonal skills: Strong communication and interpersonal skills are crucial for interacting with a diverse range of guests.
• Customer service: A customer-oriented and professional attitude is essential for building rapport and handling issues.
• Organizational skills: Excellent organizational and time-management skills are needed to manage multiple tasks effectively.
• Proactiveness: The ability to anticipate guest needs and take initiative is highly valued.
• Education: A bachelor's degree in Hospitality Management is often preferred, but strong interpersonal skills and customer-centricity are often more important than formal education alone.
• Experience: Previous experience in a customer service, hospitality, or front-office role is beneficial.
• Languages: Proficiency in English is required, and knowledge of additional languages is a significant asset.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹29,884.95 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund