GSA

Company Description

Accor boasts over 290,000 hospitality experts dedicated to placing people at the heart of their work, creating memorable experiences for guests and nurturing a passion for service. With a fully integrated ecosystem of leading brands, personalized services, and expert solutions, Accor continually reimagines hospitality. Operating 5,600 properties worldwide, including luxury five-star palaces and smart economy hotels, Accor endeavors to satisfy diverse needs while making a positive impact both locally and globally.

Role Description

This is a full-time role for a Guest Service Agent (GSA) located on-site in Mumbai. The GSA is responsible for providing excellent customer service to guests, including check-in and check-out processes, handling inquiries, resolving complaints, and ensuring a pleasant stay for all guests. Additional tasks include maintaining guest records, coordinating with other departments to fulfill guest requests, and contributing to a welcoming and professional environment.

Qualifications

• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Effective communication skills, both written and verbal
• Proficiency in using hotel management software and IT systems
• Ability to handle guest inquiries and complaints efficiently
• Team-oriented with the ability to collaborate effectively
• Experience in the hospitality industry is a plus
• Bachelor’s degree in Hospitality Management, Business, or related field preferred