Grievance Support Executive

Richman Fincap Limited

0 years

1 - 3 Lacs

connaught place

Posted:6 days ago| Platform: GlassDoor logo

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Skills Required

support communication empathy crm finance

Work Mode

On-site

Job Type

Full Time

Job Description

Key Skills & Competencies:

Excellent verbal and written communication skills
Strong customer handling and empathy skills
Knowledge of NBFC products like personal loans, gold loans, vehicle loans, etc.
Familiarity with grievance redressal guidelines issued by RBI or regulatory authorities
Ability to handle pressure and multitask
Good analytical and problem-solving skills
Experience with CRM or ticketing tools is an advantage
Open to travel for work regarding legal cases or grievance.

Qualifications & Experience:

Graduate in any discipline (Commerce/Finance preferred)
Knowledge of regulatory frameworks (e.g., RBI customer grievance handling guidelines) is desirable

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,258.86 - ₹25,000.00 per month

Work Location: In person

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