Responsibilities The IT Head is responsible and accountable for the smooth running of computer systems within the limits of requirements, specifications, costs, and timelines. The IT Head is responsible for implementing and maintaining the organisation's computing needs. Manage information technology and computer systems Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Preserve assets, Information security and control structures Control Computer systems Budgets and expenditures Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) Design, develop, implement and coordinate systems, policies and procedures Meet with managers to discuss system requirements, specifications, costs and timelines Prepare annual budget and ensure cost effectiveness Identify, communicate and implement new technologies to enhance the long-term operational and strategic goals Identifying the business risk areas’ and communicating to the top management and IMS Head for taking preventive actions. Guiding the team members to follow the contingency plans. Act in alignment with user needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time Audit systems and assess their outcomes Assess the quality of information systems and advice top management in time regarding repair, upgrade or replacement Provide orientation to new users of implemented technology Providing User Training on various business application and application software Provide individual training and support on request Troubleshoot hardware, software and network operating systems. Maintain current and accurate inventory of technology hardware, software and resources Troubleshoot all technology issues Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources Provide network accounts and passwords as required Install and maintain Foolproof and passwords Input and maintain IP addresses Advise staff of security breach and/or change in password or security status Identify and prepare hardware for disposal when appropriate Ensure hardware is stripped and secured before disposal Regulate and control network and internet access to employees Provide network design, installation, monitoring, management, and troubleshooting for LAN Ensuring equipment interface setup and maintenance Evaluate user needs and system functionality and ensure the facilities meet these needs i.e., Coordinate priorities between the IT department and user departments Ensure E-business planning is done, particularly in terms of defining the Internet presence in the company with all the latest informational updates and web support. Approve and handle IT vendors used by the organization, AMC, Support agreements, Review meetings Obtain competitive prices from suppliers, to ensure cost effectiveness Schedule upgrades and security backups of hardware and software systems
