Gold Loan Relationship Officers (Off-Role)

Company Description

Shivalik Small Finance Bank is India’s first Small Finance Bank to transition from an Urban Cooperative Bank, bringing over 26 years of expertise in retail banking products and services. Powered by Infosys Finacle Core and Digital Banking Suite, the bank leverages a cloud-based architecture for scalable and cost-efficient growth. Shivalik is live on major retail payment platforms like UPI, IMPS, NEFT/RTGS, and is a direct member of the National Financial Switch. Serving over 6 lakh unique customers, the bank operates through 68 branches and 93 exclusive Business Correspondent Branches across key states, including Uttar Pradesh, Haryana, and the National Capital Region (NCR).

Role Description

This is a full-time on-site role for Gold Loan Relationship Officers based in Noida. The key responsibilities include evaluating and sanctioning gold loans, ensuring proper documentation, maintaining relationships with customers to ensure loyalty, and achieving business targets. The officer will be responsible for minimizing risk through effective appraisals and promoting cross-sales of the bank’s financial products.

Qualifications

• Experience in customer relationship management, client servicing, and maintaining customer loyalty.
• Knowledge in loan processing, appraisal, and financial documentation, specifically for gold loans.
• Analytical skills to assess risks and ensure compliance according to banking standards and regulations.
• Good verbal and written communication skills, along with the ability to effectively engage with customers and teams.
• Ability to work in a target-driven environment with problem-solving and goal-setting capabilities.
• Prior experience in financial services or the gold loan sector is a plus.
• Graduate degree in Finance, Banking, or related fields is preferred.