Job
Description
We are looking for a Engineers with expertise in Golang (Go),to design, develop, and maintain automated pipelines for cloud-based applications and contact center solutions. The ideal candidates will also be responsible for developing integration modules between different cloud systems such as Salesforce, Microsoft Dynamics, and other enterprise platforms. Responsibilities: Develop automation scripts in Golang (Go) and Python for deployment orchestration, monitoring, and infrastructure management. Develop and maintain CI/CD pipelines for AWS-based applications and Genesys Cloud solutions. Automate deployments, infrastructure provisioning, and testing using AWS services (CodePipeline, CodeBuild, CodeDeploy, Lambda, etc.). Manage containerized workloads using Docker and Kubernetes (EKS preferred). Integrate and manage Genesys Cloud APIs for contact center automation and real-time data synchronization. Implement integration modules between different cloud systems (e.g., Salesforce, Microsoft Dynamics, ServiceNow, etc.) for seamless data exchange. Monitor and improve infrastructure performance, security, and scalability. Implement Infrastructure as Code (IaC) using Terraform, AWS CDK, or CloudFormation. Configure and maintain monitoring, logging, and alerting with AWS CloudWatch, Prometheus, or Grafana. Collaborate with development, DevOps, and contact center teams to ensure smooth software delivery. 3+ years of experience in Golang (Go). Knowledge of message queues (Kafka, SQS, SNS). Containerization and Orchestration experience with Docker and Kubernetes (EKS preferred). Experience integrating cloud applications (Salesforce, Microsoft Dynamics, ServiceNow, etc.). Strong understanding of networking, security, and cloud best practices. Version control expertise with Git and Git workflows. Nice to have: Experience with Genesys Cloud Architect (flows, IVR scripting, and integrations). Knowledge of Genesys Cloud WebRTC, Web Messaging, and real-time analytics integration. Experience with Genesys Cloud APIs for managing agents, queues, conversations, and reporting.Hands-on experience with AWS services (EC2, EKS). Experience with serverless architecture (AWS Lambda, Step Functions). Experience with GitOps (ArgoCD, FluxCD). We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
