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GN - SONG - Service - Nice CX One - Analyst

GN - SONG - Service - Nice CX One - Analyst

Accenture

3 - 8 years

8 - 12 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

kubernetes web services artificial intelligence java natural language processing css api integration android cms bootstrap ajax jquery voip json html mysql avaya c# rest ssas avaya cms javascript sql server application development angular php

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Job Title:Nice CXone AnalystSkills, Experience & EducationRequired Skills;Nice CXone\Contact Center Solution Design and ImplementationMultichannel Application Development (IVR, Email, Chat, SMS, Social Media)API Integration, Java, WebServices, Containerization (Kubernetes)Voice and Non-Voice SolutionsAI and Natural Language Processing (NLU Engines)Cloud Administration and Application DevelopmentCRM Integration and Agent Screen PopSelf-Service/IVR and DFO Solution DesignPreferred Skills:

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Roles & ResponsibilitiesCollaborate with clients to design and implement customer service initiativesDeliver multichannel contact center applications using NICE CXoneIntegrate CRM and agent screen pop functionalitiesDesign and deploy self-service/IVR and DFO solutionsApply orchestration platform knowledge for contact center operationsManage stakeholder expectations and resolve project issuesUtilize AI and NLU technologies for enhanced customer interactionsEnsure seamless integration with internal and external systemsContribute to automation and optimization of customer service processesAdditional DetailsOpportunity to work on strategic consulting projects with global clientsExposure to advanced contact center technologies and platformsCollaborative and inclusive work environment with career growth potential Qualification
ExperienceMinimum of 3 year(s) experience is required in implementing NICE CXone projects and delivering multichannel customer interaction solutions.EducationMBA/PGDM from a Tier 1 or Tier 2 institution

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GN - SONG - Service - Nice CX One - Analyst