GM - Retail

Job Purpose

• Lead all retail business activities, drive brand growth, allocate resources, and set short- & long-term goals.

• Focus on profitability, competitiveness, and operational excellence.

Key Responsibilities

• Collaborate with marketing & product teams to differentiate retail products/services.

• Manage end-to-end New Product Development (NPD) including sales integration.

• Recommend facility maintenance, remodeling & upgrades through annual budgets.

• Oversee cleaning vendors conduct weekly inspections.

• Perform monthly property inspections.

• Ensure smooth, efficient, and profitable store operations while safeguarding assets.

• Plan inventory and manage new store openings from possession to go-live.

• Develop strategies to reduce lead time for store openings.

• Analyze reports, join management meetings, and ensure store targets are met.

• Train staff on store priorities and execution.

• Supervise daily activities and verify task accuracy.

• Troubleshoot daily operational issues.

• Handle performance appraisals, hiring, training, coaching, promotions & discipline.

Skills & Qualifications

• Strong communication across all employee levels and external stakeholders.

• Experienced senior leader with multinational exposure.

• Minimum 5 years of P&L ownership or sales leadership in medium/large business.

• Proven growth leadership in a technical environment.

• Retail General Manager experience required.

• MBA in Marketing from a reputable university.

• 12-15 years of relevant experience.

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