Global Shared Services Coordinator, Customer Success

As the Global Shared Services Coordinator for Customer Success at LHH, you will play a crucial role within the Customer Success Shared Services team. Your primary responsibility will be to provide support to the account management and sales teams by managing various administrative tasks related to the candidate experience. **Key Responsibilities:** - **Referral Management:** - Set up ORBIT program matrices and referral templates according to the contract specifications. - Input referrals into the LHH Candidate Management System (ORBIT). - Maintain, cancel, and update record statuses as required. - Collaborate with Account Services Management to obtain data such as referrals and PO#s. - Utilize Excel to manipulate data and create worksheets for system uploads. - **Billing Review:** - Thoroughly review referrals to ensure compliance with billing requirements and prepare them for billing. - Supervise installment billing referrals to guarantee timely billing of all installments. - Coordinate with LHH staff globally to oversee international referrals. - Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes). - **Landings Research:** - Conduct research on social media platforms to identify positive candidate outcomes and update ORBIT with new landings information. **Qualifications Required:** - Bachelor's degree is a must (candidates in the process of obtaining a Bachelor's degree will also be considered). - At least 1 year of professional experience in a corporate environment. - Experience in event planning/coordination is advantageous. - Strong oral and written communication skills. - Proficiency in computer and data management skills including PPT, Excel, Word, and Outlook. In this position, you can anticipate growth opportunities within a global leader in human resources. LHH places a high emphasis on learning to adapt in a competitive business landscape. The company promotes an open-minded culture that encourages the generation of new ideas and exploration of alternatives. If you are seeking to be part of a team that values talent and innovation, LHH offers a conducive environment for you to develop and excel in your career. For more information, visit [LHH's website](www.lhh.com). LHH is an Equal Opportunity Employer/Veterans/Disabled. As the Global Shared Services Coordinator for Customer Success at LHH, you will play a crucial role within the Customer Success Shared Services team. Your primary responsibility will be to provide support to the account management and sales teams by managing various administrative tasks related to the candidate experience. **Key Responsibilities:** - **Referral Management:** - Set up ORBIT program matrices and referral templates according to the contract specifications. - Input referrals into the LHH Candidate Management System (ORBIT). - Maintain, cancel, and update record statuses as required. - Collaborate with Account Services Management to obtain data such as referrals and PO#s. - Utilize Excel to manipulate data and create worksheets for system uploads. - **Billing Review:** - Thoroughly review referrals to ensure compliance with billing requirements and prepare them for billing. - Supervise installment billing referrals to guarantee timely billing of all installments. - Coordinate with LHH staff globally to oversee international referrals. - Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes). - **Landings Research:** - Conduct research on social media platforms to identify positive candidate outcomes and update ORBIT with new landings information. **Qualifications Required:** - Bachelor's degree is a must (candidates in the process of obtaining a Bachelor's degree will also be considered). - At least 1 year of professional experience in a corporate environment. - Experience in event planning/coordination is advantageous. - Strong oral and written communication skills. - Proficiency in computer and data management skills including PPT, Excel, Word, and Outlook. In this position, you can anticipate growth opportunities within a global leader in human resources. LHH places a high emphasis on learning to adapt in a competitive business landscape. The company promotes an open-minded culture that encourages the generation of new ideas and exploration of alternatives. If you are seeking to be part of a team that values talent and innovation, LHH offers a conducive environment for you to develop and excel in your career. For more information, visit [LHH's website](www.lhh.com). LHH is an Equal Opportunity Employer/Veterans/Disabled.