Global Shared Services Coordinator, Customer Success

As the Global Shared Services Coordinator for Customer Success at LHH, you will play a crucial role in the Customer Success Shared Services team, where you will support the account management and sales teams by managing various administrative tasks related to the candidate experience. **Key Responsibilities:** - **Referral Management:** - Set up ORBIT program matrices and referral templates according to the contract requirements. - Enter referrals into the LHH Candidate Management System (ORBIT) accurately. - Update, cancel, and change the status of records as needed. - Collaborate with Account Services Management to obtain data such as referrals and PO#s. - Utilize Excel to manipulate data and prepare worksheets for system upload. - **Billing Review:** - Ensure that billing requirements are met for referrals before processing. - Manage installment billing referrals to guarantee timely billing of all installments. - Coordinate with LHH staff globally to handle international referrals efficiently. - Monitor and address account request queues using Salesforce Cases and/or Shared mailboxes. - **Landings Research:** - Conduct research on social media platforms to identify positive candidate outcomes and update ORBIT with new landings information. **Qualifications Required:** - Bachelor's degree is a must-have (candidates currently pursuing a Bachelor's degree will also be considered). - Minimum of 1 year of professional experience in a corporate environment. - Experience in event planning/coordination would be advantageous. - Demonstrated proficiency in oral and written communication skills. - Skilled in computer/data management tools such as PPT, Excel, Word, and Outlook. In this position, you can anticipate opportunities for growth within a leading global human resources organization. LHH places a high value on learning to remain adaptable in a competitive business landscape. The company nurtures an inclusive culture where innovative ideas are encouraged and explored. If you are seeking to be part of a team that appreciates talent and embraces innovation, LHH offers a conducive environment for your career development and success. For more details, please visit [LHH's website](www.lhh.com). LHH is an Equal Opportunity Employer/Veterans/Disabled.,