Global Process Expert - Billing

Job Description

Roles & Responsibilities: Data Access and Management * Access and utilize data from all SAP machines from the Data Lake * Develop interactive dashboards connected to the bill-to-cash process * Monitor key performance indicators (KPIs) related to billing efficiency and throughput time * Analyze data to identify trends and opportunities for process improvement SAP SD Module Expertise * Utilize SD data to extract insights and identify areas for optimization Collaboration and Communication * Serve as the main contact person between service owner billing and development team * Facilitate communication and ensure alignment on billing-related initiatives KPI Monitoring and Management * Create and maintain KPIs related to the billing process * Monitor and track KPI performance to measure progress and identify areas for improvement Automation Initiative * Develop and propose solutions for automating billing processes * Explore technologies such as EDI, customer portals, and email for automation opportunities Support and Collaboration * Support the service owner in initiatives to increase efficiency and automation in the billing area * Collaborate with other departments to streamline billing-related processes