Global Loan Recovery Specialist

Role Overview: As a member of the team at MPOWER, you will play a crucial role in initiating outbound phone calls and email correspondence with defaulted borrowers to ensure timely and effective collections. Your responsibilities will include utilizing problem-solving and negotiation skills to resolve customer and account-related issues successfully. You will also be responsible for preparing files for legal action or third-party collection activity, creatively establishing contact with delinquent borrowers, and analyzing trends in delinquent accounts to improve overall team performance. The fast-paced environment at MPOWER will challenge you to think quickly, act autonomously, and grow creatively as you contribute to the company's mission of financial inclusion and access to higher education. Key Responsibilities: - Initiating outbound phone calls and email correspondence with defaulted borrowers - Applying problem-solving and negotiation skills to resolve customer and account-related issues - Preparing files for legal action or third-party collection activity - Creatively utilizing resources to establish contact with delinquent borrowers - Analyzing trends in delinquent accounts and communicating findings to improve team performance Qualification Required: - Bachelor's degree in business, finance, or a related field - Prior collections work experience within financial services/B2C and/or higher education industries preferred - Knowledge of applicable laws and regulations related to debt collection and recovery is a plus - Strong interpersonal, communication, and listening skills - Excellent negotiation skills and critical thinking ability for effective problem resolution - Background in investigative research is desirable - Empathetic, collaborative, and highly accountable - Passion for financial inclusion and access to higher education - Comfortable working in a fast growth environment with a small agile team, tight deadlines, and a high degree of autonomy,