Job
Description
As part of the Global Finance & Quote-to-Cash Consumption Office at SAP, you will be responsible for executing key programs that drive customer adoption, increase feature utilization, and foster long-term customer success. Your role will involve working directly with customers to align solution capabilities with business outcomes and strategic objectives. Additionally, you will monitor customer health, identify risks, and execute proactive retention and churn-prevention activities. Your collaboration with cross-functional teams will be essential in empowering regional Customer Success Managers (CSMs) and driving meaningful impact in your responsible sub-solution. **Key Responsibilities:** - Build deep expertise in Finance & Quote-to-Cash to serve as a trusted advisor to customers. - Engage with customers 1:1 to align solution capabilities with business outcomes and strategic objectives. - Drive adoption, consumption, and value realization of the specific solution. - Monitor customer health, identify risks, and execute proactive retention and churn-prevention activities. - Partner with account teams to identify upsell and cross-sell opportunities within the solution area. - Deliver customer enablement sessions, workshops, and best-practice sharing tailored to the solution. - Collaborate with product teams to provide feedback on customer needs and solution improvements. - Track and report on adoption metrics, usage trends, and customer success KPIs for the solution. - Support customers through key lifecycle milestones such as onboarding, go-live, and expansion. - Represent the voice of the customer for the solution internally, ensuring alignment across sales, product, and support. **Qualifications Required:** - 7+ years of experience in consulting, presales, or sales of complex enterprise software, with expertise in areas such as Accounting & Financial Close, Financial Planning, Working Capital Management, GRC & Global Tax, or Order-to-Cash solutions. - Understanding of Finance & Quote-to-Cash processes and business value. - Ability to effectively identify adoption and consumption opportunities and track churn. - Expert analytical skills in data reporting and interpretation, with the ability to develop actionable plans based on insights. - Exceptional organizational, communication, and presentation skills, and ability to express nontechnical concepts clearly and concisely to meet goals and set priorities. - Business acumen to communicate at various C-levels. **About SAP:** SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. With a purpose-driven and future-focused approach, SAP values inclusion, health, well-being, and flexible working models to ensure every employee can perform at their best. The company is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you are interested in applying for a role at SAP, you can send an e-mail with your request for accommodation or special assistance to the Recruiting Operations Team at Careers@sap.com. SAP employees can also take advantage of the SAP Employee Referral Program for eligible permanent roles.,
