Genesys / Consultant Specialist

• The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
• The ideal candidate for this role will have excellent Technical Communication skills
• Experience of at least 10 years only on Genesys within Telecommunication having worked on Contact Center Technologies
• Experience in Financial industry would be preferred
• Extensive experience (+ 5 yrs) in Genesys/Aspect Operations ITIL processes
• Solution and implementation Experience (+3 yrs)
• Should be able to work under pressure for ensuring 99.99% uptime and SLA adherence for incidences and SNOW requests also ensure projects undertaken are delivered within expected timelines.
• Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure.
• Should be an excellent Genesys Troubleshooting, who understands the nature of problem and take corrective steps in order to minimize the Business impact.
• Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (eg, Lean) and Bank tools (eg, JIRA) to do this
• Certified on Genesys a plus
• Good understanding and hands on experience of at least 8 + years of SPECIFIC Genesys Experience

Requirements

• SIP detail knowledge- 7 to 8 out of 10 (on a scale of 1 to 10)
• Good experience on Framework HA
• ITIL- Experience Must have experience on L2/L3 support for large group for > 3 yrs
• Excellent troubleshooting L2/L3 detailed (log level) experience
• Implementation (Installation and Configuration experience) in Production
• URS/ORS- Routing development on scripts
• Unix / Windows Network basic knowledge