Genesys Cloud

Teleperformance (TP)

2 - 5 years

4 - 9 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

nice recording genesys avaya

Work Mode

Work from Office

Job Type

Full Time

Job Description

Preferred candidate profile

Hands-on experience on Call Center on premises and cloud-based solutions such as, Nice Engage (Primary), Avaya (CM, CMS, AES, MG G-450), GENESYS Cloud.
Good debugging and analytical skills where the primary objective would be resolutions of the critical environmental issues.
Must be able to explain technical detail and provide guidance to internal stakeholders.
Excellent written and verbal communication skills in English (C1 Level).
Technology knowledge such as SaaS, Networking such as TCP/IP, HTTP, SFTP, Proxies, Web Services, Firewalls, Security and Relational Databases (MSSQL, Oracle, MySQL)
Windows Active Directory, DNS, DHCP, IIS, Tomcat and email design and troubleshooting.
Knowledge of Virtual Environment design and manage.
Knowledge of OS such as Windows Server, Linux, windows 7 and Solaris.
Knowledge of Networking for advanced troubleshooting.
Knowledge on Storage technologies to design and manage the infrastructure.
Knowledge on Avaya platform (CTI AES, licenses TSAPI and DMCC)

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