General Service Manager

Position: General Manager – Service
Industry: Automobile (4-Wheeler Division)
Location: Asansol
Company: Futureperfect Jobs

Job Summary:
We are seeking an experienced and dynamic General Manager – Service to oversee and lead the 4-wheeler service operations of our automobile division. The ideal candidate must have prior experience in managing end-to-end service operations, customer satisfaction, manpower planning, and revenue targets.

Key Responsibilities:

• Oversee daily service operations across workshops and ensure smooth functioning.
• Develop and implement service policies, SOPs, and performance standards.
• Achieve service revenue, profitability, and customer satisfaction targets.
• Monitor and control warranty claims, goodwill, and policy settlements.
• Guide and mentor the service team, including managers, technicians, and advisors.
• Coordinate with OEMs for technical support, training, and audits.
• Ensure high-quality standards in service delivery and customer handling.
• Review service KPIs (TAT, CSI, Repeat Jobs, etc.) and drive continuous improvement.
• Manage budgets, resource allocation, and cost efficiency in operations.
• Ensure compliance with company and manufacturer policies.

Required Qualifications & Skills:

• Bachelor’s degree or diploma in Automobile/Mechanical Engineering (preferred).
• Minimum 10–15 years of experience in automobile service operations, with at least 3–5 years as a General Manager – Service or equivalent leadership role.
• Strong leadership, communication, and analytical skills.
• Proven ability to manage large teams and deliver operational excellence.
• Excellent customer service orientation and technical knowledge of 4-wheelers.

Compensation:
Attractive salary package based on experience and industry standards.

How to Apply:
Interested candidates can share their updated resume at [insert email/contact details] or call 9046224203 for more details.

Job Type: Full-time

Pay: ₹40,000.00 - ₹90,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person