General Manager - Professional Services

Job Description

Role & responsibilities At ARKANCE IN, we are seeking an experienced and visionary General Manager Professional Services to lead our services organization with a focus on excellence in delivery, client success, and strategic growth. The ideal candidate must have proven experience in pre- and post-sales of Autodesk and Bentley platforms, deep knowledge of BIM, and strong leadership capabilities in client relationship management, financial performance, strategic planning, and service delivery. Brief synopsis of your role and responsibility: 1. Leadership & Strategic Planning Define and execute the strategic direction of the Professional Services division. Collaborate with executive leadership to align services with the companys longterm goals. Identify opportunities for service innovation and business development. 2. Pre- and post-sales Expertise Provide high-level support in pre-sales efforts including technical scoping, demonstrations, and client consultations related to Autodesk and Bentley platforms. Ensure seamless transition from sales to delivery, with clear alignment of client expectations and project objectives. 3. Service Delivery Excellence Oversee the planning, execution, and delivery of professional services projects ensuring high quality, on-time, and on-budget results. Implement and monitor service delivery standards, methodologies, and best practices to ensure consistency and efficiency across projects. Continuously evaluate and improve delivery processes, tools, and capabilities to drive operational excellence and client satisfaction. Ensure strong project governance and risk management practices across the services portfolio. 4. Client Relationship Management Build and maintain trusted relationships with clients, serving as a key point of contact for strategic engagements and escalations. Develop accounting strategies to maximize client value and long-term partnerships. Actively gather client feedback to drive service improvement and innovation. 5. Financial & Operational Management Develop and manage budgets, forecasts, and P&L for the Professional Services division. Monitor the financial health of service projects and ensure profitability targets are met. Optimize resource planning and utilization to balance workload and service quality. 6. Team Development Lead, mentor, and develop a high-performing team of consultants, project managers, and technical experts. Foster a culture of accountability, collaboration, and continuous learning. Drive career growth and capability development within the services team. Preferred candidate profile Bachelors or Masters degree in Engineering, Architecture, Construction Management, or a related discipline. 20+ years of experience in professional services or consulting, with 15+ years in a leadership or general management role. Strong background in pre- and post-sales of Autodesk and Bentley solutions. Expertise in Building Information Modeling (BIM) implementation, workflows, and standards. Proven track record of successful service delivery management, including largescale or multi-stakeholder projects. Financial acumen with experience in managing budgets, forecasting, and P&L responsibilities. Exceptional interpersonal, communication, and client engagement skills.