General Manager - Operations and Management - Hospital

Role & responsibilities

overall hospital operations

Key Responsibilities

1. Operations & Administration

• Ensure smooth, efficient, and safe working of all hospital departments (OPD, IPD, ICU, OT, Diagnostics, Pharmacy, Housekeeping, Nursing, Security, etc.).
  
• Develop and implement

  SOPs

  , ensure adherence to

  NABH

  standards and quality protocols.
• Oversee staffing, scheduling, patient flow, and resource allocation.
  

2. Regulatory, Insurance & Ayushman Program Management

• Ensure compliance with government regulations and hospital registration norms.
  
• Oversee

  Ayushman Bharat PMJAY

  operations including billing, coding, package management & audit compliance.
• Maintain relationships with

  TPA, Corporate, CGHS, ECHS, and Government Schemes

  .
• Lead documentation and audits required for NABH continuation and upgradation.
  

3. Financial & Revenue Cycle Management

• Monitor hospital revenue, operational costs, and profitability.
  
• Coordinate with Billing, TPA, Finance & Accounts teams for claim submissions & timely clearance.
  
• Introduce cost control measures without compromising service quality.
  
• Support pricing strategy for procedures, packages, and services.
  

4. Medical & Clinical Coordination

• Facilitate coordination between doctors, nursing staff, diagnostic departments, and administration.
  
• Assist in onboarding new consultants and medical staff.
  
• Conduct regular clinical and operational review meetings.
  

5. Patient Experience & Quality

• Ensure excellent patient experience, grievance resolution, and service quality improvement.
  
• Conduct patient feedback surveys and implement corrective actions.
  
• Drive Safety, Infection Control, and Clinical Quality committees.
  

6. Infrastructure & Facility Management

• Oversee maintenance of hospital building, medical equipment, utilities, housekeeping & waste management.
  
• Monitor biomedical equipment uptime and vendor service contracts.
  

Required Competencies

• Strong understanding of

  Hospital Operations

  ,

  NABH

  ,

  Insurance/Ayushman Billing

  , and

  Clinical Workflows

• Strong leadership and team management capabilities.
  
• Excellent communication, negotiation, and decision-making skills.
  
• Ability to handle emergency administrative challenges and conflict resolution.
  
• Proficiency in MS Office, HIS / EMR systems.
  

Education

• MBA / MHA / PGDHM / MPH

  preferred
• Bachelor’s in healthcare / nursing / medical background is an added advantage.