Gaming Specialist

Job Description: As a member of the International Gaming Chat Process team at TELUS International, your primary responsibility is to work closely with customers to identify their service-related needs and provide them with appropriate solutions while delivering exceptional customer service. You will be expected to exceed expectations in conversation quality, response timeliness, and overall customer experience. Additionally, you will assist customers with urgent needs, guide them towards optimal solutions, and contribute to building customer knowledge bases to enhance future responses. Your role also involves providing solutions and resources to resolve customer problems, being accountable for your work, and actively sharing best practices while being open to seeking help when necessary. You should be proactive in conducting unbiased needs assessments, designing activities or projects, and seizing opportunities to enhance your skills. Key Responsibilities: - Identify service-related needs of customers and offer suitable solutions - Provide world-class customer service by exceeding conversation quality and response timeliness expectations - Assist customers with urgent needs and guide them towards optimal solutions - Contribute to building customer knowledge bases to enhance future responses - Provide solutions and resolution resources for customer problems - Be accountable for your work and responsibilities - Share best practices proactively and seek help when needed - Conduct unbiased needs assessments and design activities or projects - Be a strong facilitator and actively pursue skill development opportunities Qualifications Required: - Minimum 1 year of Gaming Experience with Customer Service - Preferably have exposure to and experience in gaming - Excellent English language skills - Flexibility and ability to improvise and adapt to new situations - Graduates/Post Graduates are encouraged to apply - Excellent communication skills - Comfortable working in a 24*7 environment - Graduation not mandatory - Willingness to work in rotational shifts with rotational week offs,