Gainsight Admin + Salesforce

Role: Gainsight Admin + SalesforceShift: US Overlap (PST)

This role is Gainsight focused but Salesforce knowledge and experience is required.

What You'll Do:

• Architect and implement end-to-end solutions within the Gainsight platform to support the entire customer lifecycle, including onboarding, adoption, retention, and renewal.
• Serve as the primary systems administrator and subject matter expert for Gainsight and its connected applications, ensuring optimal performance, user adoption, and alignment with business objectives.
• Lead technical projects from conception to delivery, including solution design, technical specification, and implementation, while adhering to a rigorous Software Development Lifecycle (SDLC), documentation standards, and processes.
• Design, build, and maintain robust, scalable integrations between Gainsight and Salesforce.
• Develop and implement complex automated workflows, rules, and processes within Gainsight to streamline Customer Success activities and improve operational efficiency.
• Platform Management: Configure rules, CTAs, and playbooks
• Journey Orchestration: Build automated programs to support our digital/pooled motion
• Data quality & integrations: Ensure the SFDC Gainsight integrations are accurate and reliable
• Partner with senior leadership and cross-functional teams to define and execute the post-sales systems strategy and roadmap.
• Ensure data integrity and quality across Gainsight and connected platforms to provide actionable customer insights.
• Proactively identify opportunities to optimize the Gainsight environment through automation, enhanced security, and improved user experience.
• Develop and maintain comprehensive technical documentation for all system configurations, integrations, and processes.

What You'll Need:

• B Tech or BE degree or equivalent.
• 5+ years of hands-on administration and deep technical expertise with (Gainsight).
• 3+ years of experience on Salesforce.
• Expert-level knowledge of Gainsight configuration and customization, including Rules Engine, Journey Orchestrator, Relationships, Scorecards, and Reporting.
• Proven experience creating complex workflows, reports, and dashboards to drive business outcomes.
• Solid understanding of SFDC Gainsight integration, software development lifecycle (SDLC) and data management best practices.
• Demonstrated ability to independently lead technical projects, from initial design to successful implementation.
• Proven Gainsight administration experience in B2B SaaS Customer Success environments
• Handson with configuring rules, CTAs, playbooks, Journey Orchestrator/programs, and data validation
• Strong understanding of Salesforce/Gainsight data models, field mappings, and sync behavior; able to diagnose and fix integration issues
• Excellent documentation and communication skills; comfortable collaborating across time zones
• Required Certifications: Gainsight NXT Administrator Level 1 (Level 2 + 3 preferred).
• Preferred Certifications: Salesforce Administrator