Job Description

Analyze and document business requirements across departments such as Operations, Finance, Supply Chain, and Marketing. Configure NAV 2016 and LS Retail systems based on functional requirements. Support users by troubleshooting issues and providing second-level support for system queries or errors. Coordinate with the technical/development team to implement system enhancements or resolve technical issues. Collaborate on the testing and rollout of new features, patches, or module upgrades. Conduct user training sessions and create functional documentation and user manuals. Work with third-party vendors for integrated applications linked to LS NAV (e.g., loyalty programs, mobile ordering, payment systems). Support periodic system audits, performance reviews, and master data validation activities. Continuously stay updated on NAV 2016 and LS Retail capabilities to recommend improvements and best practices. Continuously assess system usage and propose optimization or automation opportunities. Monitor LS Retail performance across store-level operations and identify areas for improvement. Participate in new store rollouts or expansion projects by configuring LS Retail POS and back-office setups. Help design functional test cases and ensure UAT (User Acceptance Testing) is carried out thoroughly before deployment. Provide post-implementation support and track issue resolution metrics to improve service quality. Preferred candidate profile Strong understanding of MS NAV and LS Retail Experience of working with LS Retail and NAV modules of purchasing, sales, finance, inventory, and BOM. Understanding of Microsoft SQL Server is a plus Functional experience with Microsoft Dynamics NAV 2016, particularly in Retail environments. Hands-on experience in end-user support, testing, and training delivery.