Front Office Supervisor

As a Front Office Executive/ Senior Associate/ Supervisor/ Duty Manager at Svenska Design Hotels, a prestigious European chain of boutique hotels from Sweden located in a 5-star Luxury Hotel in Kakinada, Andhra Pradesh, you will play a crucial role in ensuring guest satisfaction and operational excellence. Your responsibilities will include: - Guest Engagement: You will greet and welcome guests warmly and professionally, providing personalized assistance throughout their stay to ensure utmost satisfaction. - Team Leadership: As a leader, you will supervise and mentor the front office team, fostering a collaborative and service-oriented environment. - Operational Excellence: Your role will involve efficiently managing guest check-ins, check-outs, and reservations to ensure seamless processes. Additionally, you will handle guest concerns promptly and effectively. - Communication: Demonstrating excellent English communication skills is essential as you engage with diverse clientele, respond to inquiries, and provide accurate information. - Hospitality Expertise: Leveraging your hospitality degree/diploma, you will uphold high standards of service, ensuring that every guest encounters the unique essence of Svenska Design Hotels. - Revenue Optimization: Working closely with the sales and marketing teams, you will drive upselling and cross-selling opportunities to contribute to the hotel's financial success. - Training and Development: You will conduct training sessions to enhance the skills of team members, ensuring consistent service excellence. Qualifications required for this position include an undergraduate degree or diploma in hotel management and a minimum of 5 years of front office experience in hotels. Proficiency in English is essential, while knowledge of Telugu is desirable. If you are passionate about hospitality, leadership, and delivering exceptional guest experiences, we invite you to apply by sending your resume and current/expected compensation to hr.kakinada@svenskahotels.com.,