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Primex Healthcare and Research Pvt Ltd
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Front Office Receptionist

Front Office Receptionist

Primex Healthcare and Research Pvt Ltd

0 years

1 - 2 Lacs

velachery chennai tamil nadu

Posted:9 hours ago| Platform: SimplyHired logo

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Skills Required

customer service administrative experience data entry typing in-person phone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

1. Patient Reception & Communication

Greet and welcome patients, visitors, and clients in a courteous and professional manner.
Assist patients with registration, check-in, and check-out processes.
Provide accurate information regarding services, doctors’ schedules, consultation timings, and procedures.
Respond promptly to phone calls, emails, and walk-in inquiries.

2. Appointment Management

Schedule, reschedule, and confirm patient appointments.
Maintain and update the appointment calendar and inform doctors/technicians about daily schedules.
Coordinate follow-up visits and manage patient flow to reduce waiting times.

3. Documentation & Billing Support

Ensure accurate data entry of patient details into the hospital/clinic management software.
Collect consultation fees, issue receipts, and coordinate with the billing team if required.
Assist with patient records, reports, and documentation as per compliance guidelines.

4. Coordination & Support

Liaise with doctors, nurses, diagnostic departments, and support staff to ensure seamless service delivery.
Handle patient grievances politely and escalate issues to the concerned authority if necessary.
Maintain the reception area — ensure cleanliness, availability of brochures, and updated information displays.

5. Compliance & Confidentiality

Follow all healthcare service protocols and safety guidelines.
Ensure patient information is handled with strict confidentiality as per data protection norms.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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