Front Office Receptionist

Job Summary

The Receptionist is the first point of contact for guests and visitors. This role is responsible for delivering a warm, professional, and efficient front-desk experience, managing check-ins and check-outs, handling reservations, and ensuring guest satisfaction throughout their stay.

Key Responsibilities

• Welcome guests with a polite, friendly, and professional attitude
• Handle guest check-in and check-out procedures smoothly
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Coordinate with housekeeping and maintenance for room readiness
• Maintain accurate guest records and billing details
• Handle payments, invoices, and basic cash/card transactions
• Address guest complaints and resolve issues efficiently
• Provide information about hotel services, local attractions, and policies
• Maintain cleanliness and organization of the reception area
• Ensure compliance with hotel policies and SOPs

Required Skills & Qualifications

• Excellent communication and interpersonal skills
• Presentable personality with a customer-service mindset
• Basic computer knowledge (PMS, MS Office, email handling)
• Ability to multitask and stay calm under pressure
• Good command of English and local language (additional languages a plus)
• Prior experience in hospitality or front-office role preferred

Education & Experience

• Minimum: 12th Pass / Graduate preferred
• 1–2 years of experience in hotel front office or customer service (preferred)

Work Environment

• Rotational shifts, including weekends and holidays
• Fast-paced hospitality environment

Key Traits

• Courteous and guest-focused
• Well-organized and detail-oriented
• Professional appearance and attitude

Job Type: Full-time

Pay: ₹8,733.98 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Work Location: In person