Front Office Receptionist

Job Description

Hospital Experience Required **Key Responsibilities:** 1. **Patient Interaction:** - Greet patients and visitors warmly, ensuring a positive and welcoming environment. - Communicate clearly and empathetically to address inquiries, appointments, and concerns. - Offer refreshments and direct visitors to appropriate areas or individuals. 2. **Call Management:** - Answer incoming calls promptly, politely and professionally, directing calls to the appropriate department or individual. - Determine the purpose of the call and provide accurate information or route the call as needed. - Take and deliver messages accurately and completely - Proactively return missed calls and address patient distress calls with empathy and urgency. 3. **Cash Handling:** - Manage cash transactions, issue receipts, and maintain accurate records. - Follow established cash handling procedures to ensure accuracy and security. - Monitor the reception area for security purposes. 4. **HMS Data Entry:** - Accurately enter patient information, appointments, and other relevant data into the HMS. - Update patient records, insurance details, and billing information as required. 5. **Appointment Scheduling:** - Efficiently schedule patient appointments, surgeries, and consultations in coordination with medical staff. - Confirm appointments and provide necessary information to patients. 6. **Ethical Practice:** - Maintain patient confidentiality, respecting privacy and adhering to ethical standards. - Handle sensitive information and situations with professionalism. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person