Front Office Receptionist- 3 Star Hotel

About the company: Adoor based 3 star hotel

A front office executive in a 3-star hotel acts as the main point of contact for guests, responsible for handling check-ins and check-outs, managing reservations and guest inquiries, providing excellent customer service, processing payments, and coordinating with other hotel departments like housekeeping to ensure a smooth and pleasant guest experience. They maintain accurate guest records, manage the front desk area, and are expected to uphold hotel standards and policies.

Key Responsibilities

• Guest Services: Greet guests warmly, manage their registration and room assignments, and provide information about hotel services and amenities.
• Reservations & Check-ins/Check-outs: Handle new reservation requests, confirm bookings, process payments, and manage the checkout process efficiently.
• Communication & Support: Answer phone calls, respond to emails, and relay messages to guests and staff.
• Problem-Solving: Address guest complaints, resolve conflicts, and handle emergencies to ensure guest satisfaction.
• Administrative Tasks: Prepare daily reports, update guest records, manage front desk supplies, and perform other clerical duties to support hotel operations.
• Coordination: Liaise with housekeeping to confirm room readiness and communicate guest requests or issues to other departments as needed.
• Financial Management: Compute bills, collect payments, and balance the cash drawer accurately.

Key Skills & Qualifications

• Exceptional customer service and interpersonal skills.
• Strong communication, problem-solving, and conflict resolution abilities.
• Familiarity with front office software and reservation systems.
• Attention to detail and strong organizational skills.
• Teamwork and coordination with other hotel departments.
• A friendly, welcoming, and professional demeanor.
• Flexibility to work different shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement

Ability to commute/relocate:

• Pathanamthitta, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front office : 2 years (Preferred)

Work Location: In person