Front Office Process Champion

Responsible for Training and On-Boarding the Front Office Staff Monitor daily performance of trainees for next 15 days to ensure duties are completed accurately, efficiently, and timely also report their concern & development in the PMS Help & Support OJT Batch on Floor along with DMs, Rigorous coordination with DM’s & FO Head for designated training module Evaluate the outcomes of training sessions and maintain progress records of trainee’s competency proficiency level movement Ability to communicate and distribute training curriculum to enhance delivery of training curriculum Work closely with the Front Office & L&D HO Team to develop and maintain robust training process Responsible for answering employee questions in an informative and clear manner Setting the highest possible example in conduct, temperament, punctuality, and standards of work Single Point of Contact for all Front Office Employees Query Resolution & Support (product, process & technology) Serve as a role model to all staff members, adhering closely to policies and procedures, practicing the highest standards of performance Min.5 hours’ login per week for observation analysis & patient behavior understanding Patient Support: Provides initial patient experience, including but not limited to, greeting patients, scheduling, and confirming patient appointments using a DAS while support on ground zero Provides conflict resolution & responds to patient grievances Actively demonstrates the use of AIDET (Acknowledge, Introduce, Duration, Explanation, & Thank You) & Language of Caring Principles